Our Mission:

2ULaundry is on a mission to give people time back to do what matters most in life. We merge next-generation logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to created millions of hours of free time for our customers and even more magical moments for their families.

Behind the scenes? We come to work happy because magical people create magical moments. We always have our customer experience in mind as we continue to grow our business, and we take our employees experience just as seriously. We make sure our team members have the runway for growth, the feedback and transparency need to evolve in their professional development continuously and feel supported all the while doing incredible work.

The Role:

We're seeking a high performing Market Manager who is passionate and will stop at nothing to build high quality, high performing teams and operations. They will be their team's advocate. They will nurture their team’s development and strategize to attract people who work hard while driving profitability across the operational functions within the market.

What You'll Do as a Market Manager:

Market Performance

• Monitor the performance of each location against established KPIs and take proactive measures to continuously improve performance across 3 Charlotte businesses (2ULaundry Charlotte, The Laundry Room, and LaundroLab).
• Conduct data analysis to identify trends, inefficiencies, and opportunities for cost savings
• Support company and departmental objectives through project-based initiatives as needed

People Management:

• Manage a growing team of Supervisors, Team Leads, and Frontline Employees across 3 Charlotte businesses (2ULaundry Charlotte, The Laundry Room, and LaundroLab). This includes hiring, training, and performance.
• Own and continually improve driver hiring, onboarding, and training programs
• Set clear performance expectations, provide regular feedback, and conduct employee reviews
• Develop and implement audit programs to measure team performance and compliance
• Oversee the rollout of new processes, policies, and technology
• Create a safe and productive work environment and a culture centered around teamwork, accountability, and operational excellence
• Conduct regular site visits to monitor operations and provide guidance and support to location managers
• Develop and maintain positive relationships with customers, vendors, and other stakeholders
• Ensure all employees are trained on proper operational procedures and customer service standards

Day-To-Day Operations:

• Oversee and effectively manage the day-to-day operations across multiple businesses
• Collaborate closely with stakeholders on operational issues and address customer feedback
• Make data-driven decisions and implement corrective actions to meet service level agreements and ensure customer satisfaction
• Ensure compliance with standard operating procedures, company policies, and regulatory requirements
• Monitor inventory levels and manage supply ordering for all locations
• Develop and implement strategies to increase revenue and profitability across all locations
• Ensure that all locations are meeting operational and financial goals
• Ensure regular maintenance is being performed on all equipment, troubleshoot issues, and make or schedule repairs as necessary
• Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures, daily paperwork, and bank deposits as assigned

Other duties as assigned

Who You Are:

• Have at least 3 years of managerial experience in a highly operational field.
• Achiever who is organized, knows their way around a P+L, and can drive continuous performance across functions\
• Leader capable of mentoring and motivating individuals while fostering healthy working relationships
• Problem solver who remains calm in stressful situations, resolves conflict, and deals with the unexpected with limited direction
• Decision maker who is able to to process information from a variety of sources and confidently make an informed decision quickly
• Innovator who enjoys identifying opportunities for improvement and implementing changes where needed.
• Communicator who is able to deal with customers and staff at all levels
• Self-starter that is comfortable in a fast-paced environment where taking initiative is encouraged

What You'll Get as a Market Manager:

• Benefits package, including medical, dental, and vision insurance, 401k, and Employee Assistance Program
  
• Unlimited PTO policy - that our employees actually use!
• Work with a supportive, driven team working to build a nationally recognized brand
• Resources to help you grow and develop your career
• Heavily discounted laundry and dry cleaning

2ULaundry is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.