2ULaundry and LaundroLab are on a mission to create time for the world to focus on the things that matter most - and that probably isn’t laundry! We’re a rapidly growing startup that is rewriting the rules around this time-consuming task by building two complementary brands. With our convenient pick-up and drop-off service and modern, inviting laundromats, we provide people with an effortless and convenient solution to laundry and dry cleaning to give them back time because as we all know, time is valuable.

About the Role

We’re looking for a driven and hands-on Assistant Market Manager to join our growing Charlotte team! This role offers the unique opportunity to lead the behind-the-scenes logistics and delivery operations while supporting day-to-day store functions across multiple high-growth businesses.

You’ll work side-by-side with the Market Manager to ensure smooth logistics execution, optimize delivery performance, and lead frontline team members—especially drivers and support staff. Ideal for someone who thrives on organization, problem-solving, and creating seamless customer and employee experiences.

What You’ll Do

🔹 Logistics & Delivery Operations (Primary Focus)

• Own the daily logistics operation, including driver scheduling, fleet readiness, and route optimization for a fleet of 14 vehicles and a staff of 13 drivers
• Monitor delivery metrics (on-time rate, cost efficiency, etc.) and recommend improvements.
• Own routine maintenance of fleet, arrange repairs, maintain appropriate paperwork, and ensure cleanliness and appearance of vehicles at all times
• Oversee inventory management for all 2ULaundry-branded supplies in the market, including ordering, receiving, storage, and distribution to service providers
• Support safe, consistent delivery performance and troubleshoot issues in real-time.
  

🔹 Daily Laundromat Operations Support

• Assist in the day-to-day execution of operations across multiple locations and multiple technology tools.
• Manage inventory levels and coordinate supply orders.
• Support maintenance needs of laundromat machines and facility, and coordinate repairs as needed.
• Ensure compliance with safety standards and internal procedures.
• Assist with opening/closing procedures, including cash handling and reporting.

🔹 People Leadership & Culture

• Support the hiring, onboarding, and coaching of drivers, team leads, and frontline employees.
• Provide guidance, coaching, performance feedback, and documentation to team members to foster a culture of excellence and collaboration
• Help manage team schedules and provide performance feedback.
• Promote a culture of accountability, operational excellence, and team support.
• Conduct site visits to provide in-person support and reinforce standards.
  

🔹 Business Performance & Project Support

• Identify cost-saving or efficiency opportunities using data and on-the-ground insights.
• Support the rollout of new tools, processes, and policies across the market.
• Help execute market-level initiatives that support broader company goals.
• Prepare and present regular reports on operational performance, highlighting key metrics and areas for improvement
• Conduct data analysis to identify trends, operational inefficiencies, and opportunities for cost savings
  

What We’re Looking For

• 2+ years of experience in logistics, operations, hospitality, or retail leadership.
• Proven experience managing or supporting frontline teams.
• Strong problem-solving and communication skills.
• High level of comfort with multitasking across different locations.
• Data-driven mindset with attention to detail.
• Bonus: Experience managing drivers, delivery routes, or fleet vehicles.

What are the perks of working for 2ULaundry x LaundroLab?

• Ability to get in on the ground floor and have a significant impact at one of Charlotte’s fastest growing companies
• Opportunities to grow in Operations and beyond!
• Benefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance Program
• Flexible PTO policy that our employees actually use!
• Working with a supportive, driven team working to build our startup into a nationally recognized brand
• Free laundry!

2ULaundry is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.

2ULaundry is an independently owned and operated franchisor of LaundroLab, LLC; LaundroLab, LLC shall have no authority over hiring or firing decisions of any specific employee and any employment agreement is specifically between the employee and 2ULaundry.