We're seeking a passionate leader who will stop at nothing to build a high quality, high performing team and overall operation in our brand new Raleigh market. This person will lead the initiatives that will take this market from zero to one hundred. They will protect and nurture their team’s development and surround themselves with a group that is driven to provide a best in class workplace and customer experience. For all intents and purposes we’ll call this person an Operations Director, but to the Raleigh market, they will be so much more.

The start date for this position is in the first week of December. This individual must be willing to travel to our Charlotte, NC headquarters for a two week training period. The application deadline is 10/31

What You’ll Do:

• Own your market’s key operational metrics and constantly leverage data to make sound decisions and guide your team forward.
• Develop and lead the execution of strategic quarterly plans and initiatives.
• Manage your market’s staffing needs and hire best in class employees.
• Drive positive workplace and customer experience by being an ambassador of company culture and core values.
• Mentor your city team and facility supervisors to ensure your market is prepared for continual growth. Sustain positive working relationships with business partners in your

Who You Are:

• Self-starter who can work through ambiguity and thrives in a fast-paced, dynamic start-up environment.
• Enthusiastic leader that can motivate a team to consistently create incredible workplace and customer experiences.
• Have strong interpersonal and relationship building skills; you will communicate across a variety of audiences effectively and can use data to drive decision making and alignment.
• Someone who is hungry to lead a dynamic operation and is capable of powering through learning curves along the way.

What You’ll Get:

• You will have the opportunity to be the general manager of your market, with full ownership over the success of the business unit while having the resources and support from a venture-backed corporate team.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged daily. Competitive compensation which includes incentive bonuses, equity, and benefits.
• Open Vacation Policy. Rest when you need it, rock when you don't.
• Heavily discounted laundry and dry cleaning (Now who doesn’t love that?)

Requirements

• Must have 3-5 years of relevant work experience that demonstrates a track record of success building, training, and managing teams; and 2-3 years of experience thriving in a highly analytical and/or operational environment. -Bachelor’s degree in business, finance, operations, or engineering preferred.
• Proficient with G Suite and Microsoft Office (Google Sheets and Microsoft Excel) and can use these tools to present information to the team.
• Currently located in Raleigh, NC or willing to relocate.