Acclinate Inc. Customer Success Lead Birmingham, AL · Huntsville, AL · Remote · Full time

Apply for Customer Success Lead

Key Responsibilities:

• Onboarding and Adoption: Lead customer onboarding processes, providing comprehensive training and support to ensure successful product adoption.
• Relationship Management: Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and primary point of contact.
• Proactive Engagement: Proactively monitor customer health, identify potential risks, and implement strategies to mitigate them.
• Value Realization: Guide customers to achieve their desired outcomes by providing best practices, resources, and ongoing support.
• Advocacy and Feedback: Gather customer feedback and advocate for their needs within the organization, contributing to product development and improvement.
• Performance Tracking: Track key customer success metrics, analyze data to identify trends and areas for improvement, and report on performance.
• Internal Coordination: Collaborate with internal teams and third parties to ensure that customer activities are planned and executed in a timely manner and in accordance with the schedule.
• Performs other duties and projects as assigned.

Qualifications:

• At least 2-5 years of experience in a customer success, project management, or clinical research role.
• Experience working in a startup or fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience with project management tools, such as ClickUp..
• The ability to manage multiple customers simultaneously.
• A proactive approach to problem-solving and the ability to work independently.

Employee Benefits:

We offer a comprehensive compensation and benefits package designed to attract and retain top talent. Here's what you can expect:

• Competitive salary commensurate with your experience and qualifications.
• Access to health, dental, and vision insurance plans, with the company covering half of the premium costs.
• Access to 401(k)-retirement plan to help you secure your financial future.
• Enjoy 22 paid holidays throughout the year.
• Receive an educational stipend to support your ongoing professional development.
• A technology allowance to keep you equipped with the tools you need.
• Generous paid time off to recharge and maintain work-life balance.

Acclinate Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.