Outreach & Enrollment Specialist

About AdvanceEDU

AdvanceEDU is a young nonprofit organization improving student outcomes in Colorado by offering an innovative higher education model aimed at improving economic mobility rates for the state. AdvanceEDU students earn an online degree from a high-quality, nonprofit, and accredited college or university collaborator. We prioritize degree programs that are flexible and career-relevant. AdvanceEDU provides students with funding opportunities for college, intensive personalized success coaching (academic and career), career connections, and access to our warm and thriving co-learning community (both in person and online).

AdvanceEDU is seeking our next Outreach & Enrollment Specialist. The Outreach & Enrollment Specialist position will be a part of the Marketing, Outreach, Recruitment, and Enrollment (MORE) team and will report directly to the Head of Student Recruitment and Enrollment. The Specialist will have responsibility for managing and supporting all aspects of the admissions and enrollment processes, and leads the work.

This person will work directly with prospective and incoming AdvanceEDU students, supporting them as they navigate AdvanceEDU’s application and onboarding process. This role will be critical in setting up new AdvanceEDU-supported learners for success. This role will also support the enrollment team with attending site visits to K12 schools, community partner organizations, or other relevant outreach and enrollment engagement opportunities and participating in calling campaigns when needed.

This is not a remote work position. It is a hybrid position with the expectation to be in-person at events in the office. This usually requires the individual to be in the AdvanceEDU downtown Denver office two days a week. Will also require at least one day a week to work extended late evening hours or weekend hours. Other recruitment event support may be needed, as assigned.

Responsibilities

• Manage the lead-to-enrollment process for prospective AdvanceEDU students;
• Conduct and document outreach to prospective and incoming students via phone, text, and/or email and field incoming questions and requests for support;
• Follow a cadence schedule for targeted outreach to new and nurturing leads with intent to convert leads to active AdvanceEDU participants;
• Play an integral role in helping the MORE team and all of AdvanceEDU to reach Key Performance Indicators
• Provide personalized and accurate enrollment advice to prospective students and their families;
• Develop expertise in the admissions and enrollment processes for our college collaborators (currently Colorado State University Global and the Colorado Community College schools);
• Work with the Outreach team on strategic projects like creating new resources (how-to videos, one-pagers) to better support prospective students;
• As needed, represent AdvanceEDU to a broad range of constituents at community events. This may include virtual or in-person presentations. Some evening and/or weekend work will be needed to participate in recruitment events;
• Ensure students meet AdvanceEDU eligibility requirements and program pathway fit prior to submission of college applications.
• Assist students with the admissions process including helping with transcripts, applications, and setting up administrative technology.
• Will work with students in-person, on the phone, via email, and text to complete the steps of admissions into their chosen higher-ed institution.
• Other duties as assigned during this highly-fluid creation stage;

Competencies

AdvanceEDU Teamwide Competencies

• Equity and Anti-racism: We approach our work with a lens of equity and inclusion and embody our Commitment to Anti-racism (found in the AdvanceEDU Operations Guide) in everything we do.
• Student Service Orientation: We put our students and our community at the center of every decision we make and every action we take. We believe our students are capable of meeting the highest standards, and we are here to help them do so.
• Collaboration and Team Support: We invest in relationships, and we’re mindful of how our interactions with others helps to move the work forward. We elevate each other’s achievements, support each other through the setbacks. We act in a manner that demonstrates our belief that every relationship matters, and we offer support when things are going wrong.
• Continuous Improvement: We prioritize getting it right, not being right. We admit when we are struggling and take action to fix it. We put the toughest issues on the table and do the right thing, even if it isn’t the easy thing. As the world changes and we continue to get feedback from the students we serve, we’ll be constantly building and rebuilding our organization for as long as we exist.
• Giving and Receiving Feedback: We provide proactive, candid feedback with positive intent, even when it is hard. Team members actively seek and incorporate feedback from peers and leaders. We work hard to value feedback, even when people tell us things that might be tough to hear. We believe that those courageous enough to tell us what we need to hear should be rewarded, not punished.
• Willingness to Help Draw the Roadmap: There is not a clear roadmap for the work we are doing at AdvanceEDU. Many of those things will be built here over time. A key to success here will always be to seek answers and proactively propose solutions when challenges are identified, as well as supporting the team’s prioritization of the most urgent and important shifts that need to be made.

Competencies for AdvanceEDU Specialists

• Setting the Bar: Accomplishes specific tasks and responsibilities within their expertise.
• Thriving in Ambiguity: Effectively copes with change and shifts gears comfortably, with a willingness and openness to change.
• Problem-Solving and Sense-Making: Demonstrates the ability to solve challenges within their area of expertise.
• Strategic Planning: Contributes to team and organizational planning, drawing from lived and professional experience and centering the student experience.
• Making Sound Decisions: Considers the student experience and organizational goals when making decisions within their purview.
• Improving Systems: Improves systems where directed. Provides suggestions for systems improvements.
• Developing Team Members: Works to develop self toward strong growth.

Competencies Specific to this Role

• Strong Communication: Demonstrates strong communication skills in both oral and written format. Ability to construct electronic forms of communication via email and text to connect with prospective students. Uses strong oral communication through regular phone and video calls to respond to interested student leads as well as maintain connections with students continuing in the enrollment process. This includes setting a regular schedule to connect with students throughout their enrollment process.
• Digital Literacy: Attention to detail and digitally competent in a variety of platforms or programs (Salesforce and Google Suite experience is a plus)
• Customer Service and Empathy: Strong customer service orientation for students. Ability to understand the student perspective including high stress related to academics, enrollment hesitation, anxiety or fears towards pursuing education.
• Flexibility & Adaptation: Flexible knowing we are in a period of rapid growth, and collaborative with strong communications skills. Able to adjust to a changing environment, rapid transitions of enrollment between academic terms, and adjusting enrollment calls based on pipelines of students expressing interest.
• Self-Drive: Self-driven and able to complete all projects in a timely manner; a mindset of continuous learning and a desire to always improve. Works well independently (as well as on a team) and able to manage tasks while working remotely.
• Outreach Strategies: Embraces necessary strategies to reach interested or potential students. Uses person-centered outreach techniques to bridge connections with students at events such as fairs, counselor meetings, open house events, or others. Uses these same techniques during pre-enrollment calls with students.

Salary and Benefits

The annual salary range for this position is $55,000-$75,000.

Benefits include:

• Company-sponsored health, dental, vision and life insurance
• 401k with 4% employer match
• 19 company holidays
• Hybrid work arrangement
• Unlimited vacation and sick leave

AdvanceEDU is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, military status, genetic information, sexual orientation, gender identity, marital status, citizenship, or any other status protected by applicable federal, state or local law.

Location: Denver, Colorado