Sr Lifecycle Marketing Manager
Marketing & Communications · Full-time
Delhi, India
From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.
We’re a fast-growing, passionate team backed over 200K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly believe in our mission.
Our mission is clear: Become the default companion for every photographer in the world.
If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you.
Let’s create the future of AI in photography, together.
🚀 Your Mission:
As our Senior Lifecycle Marketing Manager, you'll own the entire user journey across Aftershoot's multi-product ecosystem—from the moment someone enters their email to long-term customer retention. In a PLG business with no sales team, lifecycle marketing is our conversion and retention engine. Your mission is to systematically reduce drop-offs at every stage of the funnel, replacing traditional sales motions with intelligent automation and personalized communications that activate, convert, and retain photographers at scale.
🎯 What You Will Do:
- Own the Full Funnel: Take ownership of the entire user journey across four products (Culling, Editing, Retouching, and upcoming launches). Systematically identify and reduce drop-offs from lead capture through trial activation, conversion, and long-term retention.
- Build Channel-Specific Journeys: Develop personalized lifecycle communications based on acquisition source. Users from paid channels, influencer marketing, organic, and word-of-mouth all behave differently-you'll create tailored experiences that meet each segment where they are.
- Drive Activation & Conversion: Design and execute programs that get trial users to experience their "aha moment" faster. In a self-serve model, your communications replace traditional BDR/SDR/Account Manager functions-guiding users to value without human intervention.
- Reduce Churn & Expand Revenue: Build retention programs, win-back campaigns, and cross-sell/upsell flows that maximize customer lifetime value across our subscription base of 40,000+ photographers.
- Build the Infrastructure: Drive the migration to a new CRM platform and build the foundational architecture for lifecycle automation. Design scalable systems that can grow with our product portfolio.
- Experiment Relentlessly: Establish rigorous testing frameworks to continuously optimize every touchpoint. Use data to identify friction points and deploy solutions that move metrics.
- Collaborate Cross-Functionally: Work closely with Product, Growth Marketing, and Creative teams to ensure lifecycle communications align with product updates, campaign launches, and user behavior insights.
Where we’ll focus first.
- Lead-to-trial conversion: Percentage of users who enter their email and actually start a trial
- Trial activation rate: Percentage of trial users who experience the product’s core value
- Trial-to-paid conversion: Percentage of trial users who become paying customers
- At-risk save rate: Percentage of users showing churn signals who are retained through intervention
Where we’ll expand as foundational programs mature.
- Payment recovery rate: Failed payments recaptured via dunning sequences
- Trial reactivation rate: Expired trial users who return and re-engage with a new trial
- Reactivation rate: Churned paid users who return via win-back campaigns
- Cross-product adoption & expansion revenue: Users adopting additional products and revenue generated from upsells/cross-sells
- Experience: 7+ years in lifecycle marketing, CRM, or email marketing roles, with significant experience in SaaS or subscription-based businesses operating at scale.
- PLG Understanding: Familiarity with product-led growth mechanics. You understand how to drive activation and conversion through communication rather than sales conversations.
- Channel Expertise: Understanding of how different acquisition channels produce different user behaviors—and how to personalize journeys accordingly.
- Technical Proficiency: Hands-on experience setting up and managing marketing automation platforms. Comfortable with CRM migrations and building complex automated journeys. Proficiency in HTML/CSS for email design.
- Data-Driven Mindset: Strong analytical skills to identify funnel drop-offs, design experiments, and measure impact. Experience with behavior analytics tools and cohort analysis.
- Execution Focus: This is a senior IC role with significant hands-on work. You're comfortable going deep on one problem for extended periods and executing at a high level.
- Scale Mentality: Experience working with large user bases where small percentage improvements translate to meaningful business impact.
- Communication Skills: Excellent written English to craft compelling content for a global audience of photographers.
- Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call.
- Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience.
- Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise.
- Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round.
- Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.
- Captain: Varun
- Team Members: Arshia, Kanika, Ashutosh and the rest of the Aftershoot team.