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Customer Support Representative



Customer Service
Riyadh Saudi Arabia
Posted on Thursday, November 2, 2023
AlGooru is hunting for the next generation of CX talents!

We’re looking for a Customer Support Representative

🪄 A Bit About Us

AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.

🎯 Main Responsibilities

  • Managing customer queries and complaints
  • Processing modifications for deals and escalate complaints across a number of communication channels
  • Building a healthy relationship between AlGooru and the parents/students

👣 A day in your life

  • Keep records of customer interactions, transactions, comments, and complaints
  • Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
  • Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Resolve customer complaints via phone, email, or WhatsApp
  • Provide information about services
  • Assist with Technical issues
  • Handle refunds
  • Address billing concerns
  • Answer questions about Terms & Conditions and Policies


🏆 Experience needed

  • A proactive approach to support
  • A+ listener
  • Advanced communication and interpersonal skills
  • Empathy and patience
  • Great organizational & time management skills
  • Familiarity with CRMs and internal databases
  • Hustle mentality
  • The drive to succeed
  • Able to work either from 10 AM to 6 PM or 2 PM to 10 PM, with a preference for weekend coverage on both shift sections
  • Able to work 5 days a week

⌛ Our application process

  • Screening & Intro Call (5-10 mins)
  • Chemistry meeting (15-30 minutes)
  • Technical interview (30-60 minutes)
  • Technical assessment
  • Offer extended to successful applicants


🎁 Role benefits

  • Work from anywhere
  • Unlimited paid sick days
  • No clocking in/out
  • ESOP shares
  • Laptop fund
  • Fast promotions (like really fast)
  • Enjoy monthly Pizza Fridays
  • Learn anything online and expense it on us
  • Travel for company events and get reimbursed

🎲 How To Gain Extra Gooru Points

  • Demonstrate your entrepreneurial, hustling, and energetic spirit
  • Prove your ability to take full ownership of your role without the need to be micromanaged
  • Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us
  • Be extra organized… like extra…