Customer Support Representative
AlGooru
Customer Service
Riyadh Saudi Arabia
Posted on Thursday, November 2, 2023
AlGooru is hunting for the next generation of CX talents!
We’re looking for a Customer Support Representative
🪄 A Bit About Us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
🎯 Main Responsibilities
🏆 Experience needed
🎁 Role benefits
We’re looking for a Customer Support Representative
🪄 A Bit About Us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
🎯 Main Responsibilities
- Managing customer queries and complaints
- Processing modifications for deals and escalate complaints across a number of communication channels
- Building a healthy relationship between AlGooru and the parents/students
- Keep records of customer interactions, transactions, comments, and complaints
- Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
- Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Resolve customer complaints via phone, email, or WhatsApp
- Provide information about services
- Assist with Technical issues
- Handle refunds
- Address billing concerns
- Answer questions about Terms & Conditions and Policies
🏆 Experience needed
- A proactive approach to support
- A+ listener
- Advanced communication and interpersonal skills
- Empathy and patience
- Great organizational & time management skills
- Familiarity with CRMs and internal databases
- Hustle mentality
- The drive to succeed
- Able to work either from 10 AM to 6 PM or 2 PM to 10 PM, with a preference for weekend coverage on both shift sections
- Able to work 5 days a week
- Screening & Intro Call (5-10 mins)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Offer extended to successful applicants
🎁 Role benefits
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us
- Be extra organized… like extra…
