Join AlGooru as our next Customer Success Representative! 🌟

Who Are We

📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).

🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.

💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

Your Role

At AlGooru, we're not just building a platform; we're building a future where personalized learning is accessible to everyone. As our Customer Success Representative, you’ll be at the heart of the CS tribe, driving impact by:

1. Deliver exceptional customer service by efficiently handling inquiries, resolving issues, and fostering positive relationships.
2. Ensure operational efficiency and customer satisfaction through continuous improvement of support systems and processes.
3. Maintain accurate records and adhere to policies to provide seamless support and uphold AlGooru standards.

A Day In Your Life:

• Manage incoming calls, assess customer needs, and build sustainable relationships through open communication.
• Educate customers about our services and assist with technical issues for a smooth user experience.
• Resolve customer complaints via phone or messaging platforms with professionalism.
• Provide timely and appropriate solutions, ensuring follow-up until resolution.
• Handle refund requests, address billing concerns, and clarify Terms & Conditions and company policies.
• Handle cross-tribal collaboration and organize the internal communication for all matters related to customers.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Process customer accounts and documentation while adhering to communication procedures and guidelines.
• Continuously optimize ticketing systems and chat tools by identifying challenges and proposing solutions.

You’re the Customer Success Representative we’re looking for if you have:

• Minimum of 2 years of demonstrated experience in customer support
• Strong phone contact handling skills and active listening
• Familiarity with CRMs and internal databases (ex: HubSpot or Zoho)
• Customer orientation and ability to adapt/respond to different types of characters
• Advanced communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multi-task, prioritize, and manage time effectively
• Strong empathy, patience, a proactive mindset, and a strong drive for success

• Able to work either from 10 AM to 6 PM or 2 PM to 10 PM, with a preference for weekend coverage on both shift sections

Traits We Love

• Results-Driven
• Proactive & Takes Initiative
• Balances Speed & Quality
• End-User Obsessed
• Strong Communictor
• Independent & Team Player
• Eager to Learn

The Hiring Journey

• Screening & Intro Call (5-10 mins)
• Chemistry meeting (15-30 minutes)
• Technical interview (30-60 minutes)
• Vision Fit Interview (30-60 minutes)
• Offer extended to successful applicants

Why AlGooru?

At AlGooru, you’ll have an exceptional opportunity to push the boundaries of education. You’ll be challenged but never alone, joining a diverse team of innovators committed to redefining learning.

Here's what we offer:

🚀 Impact: Help transform education in Saudi Arabia and beyond.

📈 Growth: Join a rapidly scaling startup with career development opportunities.

🕒 Flexibility: Work from anywhere + unlimited PTO.

💰 Rewards: Competitive salary, ESOP shares & quarterly bonuses.

🎉 Culture: Vibrant team, monthly Pizza Fridays & a supportive environment.

🎁 Perks: Free hardware/software, learning budget, AlGooru Library & more!

We foster a culture of care, one that promotes loyalty, commitment, and a true sense of belonging. Be valued. Be part of it.