We are looking for

AltScore is seeking a highly motivated and results-driven Collections Analyst to join our growing team. This role is critical to ensuring the effectiveness of our collections process and loan activation through direct, in-person visits to clients across Mexico. You will be hands-on in the field, managing accounts receivable, strengthening client relationships, and ensuring timely loan activations.

At AltScore, we value a culture of ownership and accountability. We are a meritocratic company where employees are recognized and rewarded for their contributions. We foster an environment where every team member has the autonomy to take control of their work and carve their own path to success. As we continue to grow, we offer abundant professional development opportunities and are committed to providing the support and resources our employees need to thrive.

Responsibilities ✔️

• Build and maintain strong relationships with clients, understanding their needs and challenges to facilitate effective payment agreements.
• Plan, coordinate, and execute collection strategies for overdue accounts, adapting approaches based on each client’s situation.
• Conduct in-person visits across various locations in Mexico to manage collections and ensure loan activations.
• Perform field audits to verify clients’ financial and operational status, ensuring accuracy of collections records.
• Collaborate closely with the credit and collections teams to develop and implement strategies that improve recovery rates.
• Maintain detailed and up-to-date records of all client interactions and collection activities to ensure transparency and proper follow-up.
• Analyze portfolio performance and report progress, challenges, and improvement opportunities to management.
• Adapt to a dynamic work environment where responsibilities may shift based on team and client needs.

Requirements ✔️

• 2+ years of experience in collections, credit recovery, or related roles.
• Willingness and availability to travel frequently across Mexico and work in the field.
• Excellent communication and negotiation skills with the ability to manage client relationships effectively.
• Experience managing client portfolios in the financial sector, preferably in credit and loans.
• Strong organizational skills, autonomy, and keen attention to detail.
• Familiarity with collections management tools, Excel, and CRM systems.
• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Compensation and Benefits ✔️

At AltScore, we believe in offering a comprehensive benefits package that supports our team’s overall wellbeing. Eligible employees will receive:

• Base Salary: MXN $15,000 - $35,000 gross per month, depending on experience.
• Performance Bonus: Up to 10% of base salary, tied to individual and company performance.
• Employee Stock Ownership Plan (ESOP): Every employee receives ESOP shares because at AltScore we believe every team member is a partner from day one.
• Unlimited Time Off: With an expectation to take at least 3-4 weeks off annually. We know building a startup is a marathon, not a sprint, and prioritize work-life balance.
• Remote Work: AltScore is a fully remote company, encouraging employees to work where they are most productive. However, this role requires frequent travel and in-person client visits.