Customer Success & Operations Manager | AmorSui, Inc. | Fully Remote (travel up to 15% as needed) | $90,000 - $105,000 + Equity + Bonus (10-15%)

Key Responsibilities

The Customer Success & Operations Manager will serve as the primary point of contact for customers after the sale, ensuring successful onboarding, product delivery, implementation, and ongoing satisfaction. The role will also coordinate core operational activities, including order management, distributor communication, inventory coordination, customer documentation, CRM administration, and cross-functional project management.

Customer Success

• Serve as the primary post-sale contact for healthcare systems, dental organizations, distributors, and strategic partners.
• Coordinate customer onboarding, implementation, product launches, and adoption activities.
• Conduct regular customer check-ins to measure satisfaction, capture feedback, and identify opportunities.
• Resolve customer issues by coordinating with internal teams and external partners.
• Communicate customer feedback and emerging trends to leadership.
• Support contract renewals and identify expansion opportunities in partnership with the sales team.
• Develop customer success playbooks, implementation guides, and repeatable engagement processes.

Operations

• Manage customer orders from purchase order through fulfillment and delivery.
• Coordinate with manufacturing, logistics, and distribution partners to support timely and accurate delivery.
• Track inventory availability and communicate expected delivery timelines to customers and internal stakeholders.
• Maintain accurate customer, order, and activity records within the CRM.
• Prepare sales and operational reports for leadership.
• Coordinate contracts, pricing agreements, onboarding materials, implementation schedules, and other customer documentation.
• Support forecasting, operational planning, and continuous workflow improvement.

Sales Support & Cross-Functional Coordination

• Support customer onboarding after contract execution and coordinate sample requests and product shipments.
• Track open sales opportunities that require operational support and assist with distributor communications.
• Prepare customer presentations, implementation materials, and supporting documentation.
• Support conference and trade show logistics as needed.
• Coordinate communication across Sales, Manufacturing, Customer Service, and Leadership.
• Develop and maintain standard operating procedures and participate in strategic projects as assigned.

Professional Experience / Qualifications

• Bachelor's degree or equivalent experience.
• 3–7 years of experience in customer success, operations, account management, project management, or healthcare administration.
• Exceptional organizational and project management skills, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills and strong attention to detail.
• Proficiency with CRM platforms such as HubSpot, Salesforce, or a similar system.
• Advanced proficiency with Microsoft Office and Google Workspace.
• Experience with healthcare systems, hospitals, distributors, medical products, supply chain, logistics, or order management is strongly preferred.
• Familiarity with GPOs, distributors, or healthcare procurement processes is preferred.
• Experience in a startup or high-growth company environment is preferred.

What Success Looks Like

• Customers are onboarded efficiently and supported through successful implementation and product adoption.
• Orders and implementations are completed accurately and on schedule.
• Customer issues are resolved quickly, professionally, and with clear communication.
• Customer satisfaction, retention, renewal, and expansion opportunities are consistently supported.
• CRM records and customer documentation remain accurate, complete, and current.
• Operational workflows and standard operating procedures become increasingly scalable and efficient.
• Internal stakeholders view this role as a dependable, proactive, and highly collaborative partner.

Compensation

AmorSui offers a highly competitive compensation package designed to reward enterprise sales success and long-term growth.

• Base Salary $90,000 - $105,000
• Bonus: 10-15%
• Equity participation opportunity

Why Join AmorSui

• Opportunity to help modernize sustainability and infection prevention in healthcare.
• High-growth startup environment where your work will have a direct and visible impact.
• Ability to shape the customer experience and build scalable operational processes.
• Cross-functional exposure across sales, operations, manufacturing, distribution, and leadership.
• Mission-driven team focused on measurable customer, financial, and environmental outcomes.

Company Background

AmorSui is transforming healthcare sustainability and infection prevention through innovative reusable and recyclable personal protective equipment. We partner with healthcare organizations and distribution partners to reduce waste, improve operational efficiency, strengthen supply-chain resilience, and support safer working environments.

We are seeking a highly organized, customer-focused Customer Success & Operations Manager to own the post-sale customer experience while supporting day-to-day business operations. This role is ideal for someone who enjoys solving problems, coordinating across teams, and building scalable processes in a fast-paced, high-growth environment.

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.