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Sales Engineer

Arena

Arena

Sales & Business Development
Remote · United States
Posted on Saturday, November 25, 2023

Arena is a tech company created in Silicon Valley with a mission to revolutionize the conversation AI industry. Companies using Arena include Disney, Red Bull, ESPN, Microsoft and Fox. We have +2,000 customers in 150 countries and with +550M users consuming our live chat per month. Arena has raised $16M from top-tier investors in Silicon Valley such as CRV, Craft Ventures, and Redpoint.

More about Arena on Techcrunch and VentureBeat.

Location: Remote (US)

About Arena:

Arena is a company founded in San Francisco with a mission to revolutionize the customer engagement industry with the power of GenAI. Companies using Arena include Disney, Vimeo, ESPN, Microsoft and Facebook. Arena raised $16M from top-tier investors in Silicon Valley such as CRV, Craft Ventures and Redpoint.

Arena is an entirely product-led growth company with 32,000 accounts in 150 countries. We are the fastest growing live chat for consumer enterprises - and can attribute most of this hyper-growth to the viral product.

Job Overview:

As a Sales Engineer at Arena, you will play a crucial role in driving the success of our sales initiatives. You will work closely with our sales team, leveraging your technical expertise to understand customer needs, demonstrate product capabilities, and provide pre-sales support. The ideal candidate will have a solid technical background, excellent communication skills, and a passion for helping customers achieve their goals through innovative solutions.

Key Responsibilities:

  1. Technical Consultation: Support sales in exceeding quarterly quotas through solution selling. Co-sell on strategic opportunities, attend customer meetings and become a trusted advisor to prospects.

  1. Product Demonstrations: Conduct compelling product demonstrations to showcase the features and benefits of Arena's offerings, addressing technical inquiries and concerns.

  1. Solution Design: Work closely with customers to design and propose tailored solutions, ensuring alignment with their technical requirements and business objectives.

  1. Pilot Support: Assist in the implementation of pilot projects, providing technical support and troubleshooting to ensure successful adoption of Arena’s solutions.

  1. Collaboration: Foster strong relationships with cross-functional teams, including product development, marketing, and customer success, to ensure seamless communication and a unified approach to customer satisfaction.

  1. Expansion: Drive annual upsell expansion revenue by maintaining deal coverage during implementation and driving long-term account success.

  1. Training: Develop and deliver training sessions for internal teams and customers, ensuring a deep understanding of Arena's products and their value proposition.

Qualifications:

  1. Education: Bachelor's degree in computer science or similar; advanced degree is a plus.
  2. Experience: 3 - 5 years of experience in a similar role, with a proven track record of success in technical sales.
  3. Technical Skills: Good understanding of any programming language and cloud infrastructure; ability to quickly learn and adapt to new technologies.
  4. Communication: Excellent verbal and written communication skills; ability to convey complex technical concepts in a clear and concise manner.
  5. Customer Focus: Strong customer-centric mindset with the ability to understand and address customer needs effectively.
  6. Team Player: Collaborative attitude with the ability to work seamlessly within cross-functional teams.

About Arena:

Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries. We give you the freedom and tools to do your best work, and foster an environment you can do it in.

WHY WORK FOR ARENA?

🔥 Be a part of the team in Silicon Valley and join a global team
🗺 Work remotely and visit the HQ in San Francisco, California
💪 A team of exceptional engineers
💶 Competitive salary package & benefits
✨ Company equity
⛱️ 4 weeks of paid time-off
📖 A generous Learning and Development budget
🚀 Key moment to join Arena in terms of growth and opportunities
💻 Ability to put your stamp on an innovative product
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 Multiple nationalities: cosmopolite & multi-cultural mindset
💆‍♀️ Our people matter, work-life balance is important at Arena