ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health^®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

SUMMARY

Artera works with health organizations across the country that have hundreds of integrated systems, complex data requirements, and a need to consolidate relevant data into the Artera platform.

Artera partners with health organizations nationwide, providing integrated systems and data consolidation solutions on the Artera platform. We are seeking a talented Senior Sales Engineer to join our team. As a Sales Engineer, you will collaborate with Sales, Partnerships, and Customer Success, and report to the Sales Engineering Manager. We are looking for an individual who thrives on exploring new customer use cases, engaging with healthcare technology vendors, and leveraging our product to meet diverse customer business needs.

As a member of this team you will:

• Design innovative solutions on the Artera platform to address challenges faced by existing customers and prospects.
• Engage in detailed technical discussions with prospects and third-party vendors to gather requirements.
• Develop and enhance operational processes to improve team efficiency.
• Collaborate with the Innovation, Engineering, and Partnerships teams to generate integration feature ideas.
• Deliver comprehensive product demonstrations to health systems and third-party vendors.
• Possess in-depth knowledge of Artera's underlying infrastructure to ensure seamless integration with various systems.

RESPONSIBILITIES

• Be a product expert during the sales process – providing solutions for the Prospect’s stated business goals using product functionality. This includes providing solutions for existing customers who are looking to add new use cases to their Artera deployment.
• Serve as an integration expert for our Partnership team, effectively communicating complex technical architectures to internal and external stakeholders, facilitating integration options, and driving further discussions.
• Lead technical discovery with customers and vendors to align customer use cases with integrated solutions.
• Creative problem solving to accommodate complex customer workflows with integrated solutioning across a variety of healthcare partners and vendors.
• Communicate complex technical concepts with Prospects in non-technical and simple language.
• Assess the feasibility of prospect requests, particularly concerning integration with third-party data sources.

REQUIREMENTS

• Bachelor’s degree or higher in Engineering, Computer Science, Math, or a related field
• 4+ years of experience in a sales engineering, solution engineering, or solution architect role
• 3+ years of experience in a client-facing technical role within the healthcare industry; Product or Engineering preferred
• Possess a deep understanding of HL7 v2, RESTful architecture, and API design principles
• Strong teamwork/collaboration skills
• Strong written and verbal communication skills
• Strong analytical, problem-solving, and logical reasoning skills
• Ability to conduct technical discovery with Prospects and clients
• Ability to travel up to 20% as needed

BONUS

• Clinical experience in the Healthcare industry
• Product development lifecycle management
• Experience using a Healthcare focused Integration Engine
• Knowledge of cloud technologies and platforms
• Third Party Vendor/ HCIT experience with ecosystem building
• Familiarity with EMRs/CRM/Ccass integration standards, marketplace facilitated integrations, payor and insurance workflows, various patient journeys through healthcare.

LOCATION

Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote

WORKING AT ARTERA

• Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development - Mentorship program, manager development cohorts, employee development funds.
• Generous time off - Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

SALARY RANGE

Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.

$110,000 - $129,000 + variable

Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.