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Customer Success Manager



Hyderabad, Telangana, India
Posted on Wednesday, November 24, 2021

About AssetVault:
At Asset Vault, we are digitizing Estate Planning. All our Wills and Guardianships are 100% legal, customized by our in-house lawyers, and can be done from the comfort of your home in a post-Covid world at a fraction of what lawyers charge. We make it easier for our customers to donate to charities and someone who is not from their family, donate organs and fulfill their funeral wishes.

For a long time, death has been seen as complicated and destructive. We can remove the administrative pain for those grieving for their loved ones by providing an affordable, effortless and considerate service. We are doing this with a blend of compassion and tech-fueled efficiency.

AssetVault, TechStars London backed Fintech firm, has been awarded the ‘Fintech Rising Star’ at the prestigious IFTA FinTech 2020 Awards. 600 Applicants from over 50 countries competed for entry into the coveted finalist group. AssetVault was among the 27 global finalists which included the likes of Paytm, ClearTax, Lendingkart, Razorpay.
Aasaan Will is an online Wills product for everyday Indian.

You will do a bit of everything but own Customer Service entirely:

Our product can be seen here https://aasaanwill.com/
Providing a consistently excellent experience to potential and existing customers over the phone, email and live chat;
Assisting with product and legal queries to fuel our growth
Gain an understanding of all aspects of the business and product
Championing the voice of the customer - internally upholding what is important to our customers and helping to make sure their feedback is heard across the business, and contributing your ideas to help shape how we do things
Being a part of our positive work environment and working with a bunch of genuinely nice people

Skills and Traits:
You are approachable and sympathetic, with excellent listening, written & verbal communication skills, delivered in a reassuring tone
Fluent in English and Hindi; any other language is a huge plus
Have impeccable attention to detail, as well as great prioritisation and creative problem solving skills
Prove you are able to quickly master internal systems and processes
Be motivated by the prospect of helping people through a difficult time and eager to constantly learn
Be ambitious and excited about joining and growing in a fast-moving tech startup
Are able to work some weekends, as we have a 7 day coverage
A passion for our mission to change the way the world deals with death
Design thinking practitioner
Loves to be in the details. Problem solver
Loves to experiment and take ownership
Legal background not required
Experience in selling any of these categories - LifeInsurance, WealthManagement, Wills & Probate Services (good to have)
Proven track record of meeting targets
Experience in an early stage startup is a huge plus point

Salary: Competitive with monthly bonus.
Growth milestones will be a combination of
Number of customers creating accounts
Number purchasing Wills
Customer happiness measure

Location: Hyderabad, India

You will be joining a strong team with proven experience in banking, fintech and world’s leading accelerators and other top VCs. Cambridge, Haas, BITS and LBS educated and previously worked at Accenture, Barclays, Bain and the UK’s first fintech unicorn; FCA authorized

Why does what we do matter?
Indians work hard to build up assets but fail to create a succession plan.
Over 95% do not have a Will. Without a Will, it costs ~INR 75,000 and 8 months in court to get control of the Estate.
Current Will writing process is expensive, confusing, time consuming and offline.
AasaanWill offers 100% legally valid Wills from the comfort of your home at a fraction of a lawyer’s cost within 30 minutes. We are digitizing Estate Planning.

Problems of not making a Will:
You are leaving behind a mess for your family, especially if there are joint assets with an extended family or you have created assets with your parents, making your siblings an heir to the property you thought you were leaving to your kids.
Nomination for a bank account/insurance policy does not mean that nominee gets an asset; a nominee is a caretaker of the asset, somebody to whom the money flows for safekeeping until the legal heirs can stake a claim. For you, the nominee and the legal heir are the same people, but in the eyes of the law, the two could be different.
Guardians for your minor children: Without a legal document, you are risking the future and well being of your kids

Social media:

How to apply:
Please email [email hidden] with your CV and why you want to work on solving this problem.
Subject: ‘Customer Service Specialist- AssetVault’