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Customer Success Intern (Data and AI)



Software Engineering, Customer Service, Sales & Business Development, Data Science
Amman, Jordan
Posted on Wednesday, July 12, 2023

AUMET is the leading B2B marketplace to sell medical products between healthcare providers and distributors. We are innovating how distributors of medical supplies do business with consumer selling points such as pharmacies.

With 500,000 transactions per month, AUMET marketplace is a fast growing product that is capturing market share and is on a road to achieve its vision. And as we grow we need talented people to help us grow!

Job description

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development
  • Bachelors Degree in Pharmacy, Fresh graduate
  • Great communication skills.
  • Great listening skills.
  • Ability to work hard and under pressure.
  • Leadership and persuasion skills.
  • Highly organized and able to multi-task.
  • A propensity for relationship building
  • Industry knowledge
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.