We are looking for a Purchasing Support Specialist to join the Autobia team. This role owns the end-to-end resolution of customer complaint tickets related to purchases — coordinating between customers, suppliers, and internal teams to ensure every issue is resolved accurately, efficiently, and with a high level of customer satisfaction.

Key Responsibilities:

• Receive, respond to, and manage customer complaint tickets related to purchases — ensuring timely first response and full resolution within defined SLAs.
• Communicate with suppliers to resolve purchase-related issues including missing items, incorrect products, defects, and delivery delays.
• Collaborate with cross-functional teams — Sales, Procurement, Warehouse, and Finance — to escalate and resolve customer cases efficiently.
• Accurately document complaint details, actions taken, and resolutions to maintain a clean and auditable case record.
• Monitor outstanding cases, ensure timely follow-up, and track KPIs including ticket resolution time, first response time, and customer satisfaction score.

Qualifications:

• 1–2 years of experience in customer service, customer support, or a complaint-handling role.
• Strong written and verbal communication skills with a customer-first approach.
• Proficiency in ticketing systems and Microsoft Office.
• Strong problem-solving skills with the ability to coordinate across multiple stakeholders simultaneously.
• Organized, detail-oriented, and able to prioritize under pressure.
• Patient and professional — handles complaints with empathy and composure.



Nice to Have:

• Experience in e-commerce, retail, or automotive spare parts environments.
• Familiarity with ERP or CRM platforms.
• Arabic fluency.