About Aware Health

We are a forward-thinking health tech start-up dedicated to transforming delivery of healthcare, starting with musculoskeletal conditions (MSK). Fifty percent of the workforce shows up to work in pain due to an MSK condition ranging from acute pain, like muscle strains, to more chronic pain. People with MSK conditions are often misdiagnosed and are treated passively with opioids, injections or surgery. Often, these expensive and risky treatment methods can be avoided altogether with more modern approaches to preventing, diagnosing and treating MSK pain. Our platform gets people the right amount of help, ensures the patient feels cared for, and avoids inappropriate and unnecessary tests, drugs and surgeries. Further, we are aiming to not only identify and treat the root causes of MSK pain but also the root causes of chronic disease.

The Director of Operations plays a vital role in our mission to empower individuals to reach their goals through compassionate care, accurate diagnostics and precision treatment.

We’ve moved through stage 1 of our journey with best in class gross margins, customer retention and revenue growth and we’re looking for a motivated individual to help us scale the company to tens of millions in revenue and serving hundreds of thousands of patients in an efficient and tech forward way while maintaining strong margins and KPIs.

This position will help set a culture of achievement by facilitating a spirit of collaboration to execute at a high level, and improving efficiencies to be able to scale commensurate with its growth.

Your Core Key Performance Indicators

• Financial Forecasting & Budgeting, and helping to facilitate new growth: Help grow the company to $10M+ ARR by 2026 and $25M+ by 2027 through collaboration with our sales and technology team to lead us to a strong Series A.
• Work with our VP of Growth to analyze our sales performance, new market opportunities, and competitive differentiation and value prop for customers.
• Conduct monthly reviews of company financials.
• Build and own forecasting and budget models for in-depth analyses as well as ensuring their quality, timeliness, and accuracy.

Operations Director reports to CEO and would oversee finance and administration with dotted lines to all other leads. Automating company processes to assist collaborative efforts to meet company objectives, including:

• Supportive to CEO and leads for hiring, from a company perspective (vs lead/department perspective), and would own all hiring for department related to finance/admin.
• Attending board meetings and taking board notes.
• Overseeing financial decisions of company (approving reimbursements and setting and approving department budget exceptions).
• Work in conjunction with CEO on hiring approvals including training the junior administrator (EA) to assume more senior administrator roles over time.
• Organizing performance evaluation records and google drive docs.
• Lead us to Series A
• Help with BDR/AE commission structure
• Know customer profitability at any given time and evolving ICP
• Understand product and how to sell it and strategize channel sales

Automate efforts to ensure efficient growth

Operations are very manual now but know the system built works. Moving toward Series A, we need to build a scalable system.

• Optimizing company operations from a bottom line perspective
• Maintaining high gross margins and improve upon them through a) clinician to paid member ratio, b) customer success to paid member or account ratio, and c) overall gross margin.
• Help company minimize number of onsites to get engagement through other scalable ways (watch list and pre-cert reachout, etc.)
• Investors & Fundraising: Help CEO with existing institutional investors, broader investor network, and securing additional funding
• Create and maintain cap table.
• Creation/signing of all equity administration docs
• Liason between CEO and accountant for investor updates
• Response to reporting requests from existing investors
• Help with populating investor deck and administrative support for Series A

How You Will Get There

• Execution of Strategy: Help CEO transition from working “in the business” (facing internal) to “on the business” (facing external) and move towards decentralizing
• Implement systems and streamline processes: Though our focus “pre-Series A” is on doing activities to support customers which may not be scalable, we’ll transition more to setting up processes to scale as we refine our sales playbook, customer success playbook, and move through Series A
• Cultural support: Along with CEO, co-develop a team culture of accountability, excellence, and continuous improvement with an ownership mindset
• Reliability: Models a work-ethic and level of commitment that motivates others to rise to their highest potential

Strong performance, which would include early achievement of key business metrics, could lead to promotion to VP of Ops within a year.

Qualifications

• Experience working with venture backed digital health company with private or public investment
• At least 10-years experience in venture capital, investment banking, consulting or public/private equity
• A keen analytical eye and experience building integrated models from scratch (in Excel)
• Experience driving and executing on finance processes (e.g., budget, forecast reviews, etc.)
• Familiarity with cap table management
• Excellent verbal and written communication skills, with a challenger mentality
• Ability to take initiative and create systems to drive your own agenda, communicating with others in collaborative spirit

Compensation and Benefits

• Salary: $135,000 - $160,000
• Equity: .3 to .8% equity depending on experience (4-year vesting, 1-year cliff)
• Medical (PPO, HMO, HDHP), dental and vision
• FSA administration
• Life Insurance
• Short/long term disability
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K