Narvi is a fast-growing Finnish fintech (Sifted 250) focused on business banking and payments for high-value businesses. We combine a strong payments platform with hands-on client relationship management — and we care a lot about onboarding quality, speed, and a clear client experience.

We are a remote-first company with offices in Helsinki and Warsaw. Our culture is purpose-led and performance-driven, with a strong focus on ownership, collaboration, and continuous improvement.

THE ROLE

We’re looking for a Sales / Account Manager to join our Sales & Client Operations Team. This is a hands-on role for someone who can convert leads into onboarded clients and is comfortable working in a regulated fintech environment.

Your work will have two key tracks:

• Events & conferences: meet potential clients, run conversations on-site, and convert interest into active opportunities.

• Inbound leads & onboarding conversion: work with applications in our system, proactively guide clients through onboarding, and ensure they complete the steps needed to open and activate an account.

LEAD CONVERSION & ONBOARDING (CORE)

• Manage inbound leads and client applications across different onboarding stages.

• Proactively guide clients through the onboarding journey (KYC + document submission + ID verification) to drive completion and account activation.

• Follow up consistently via email, messaging, and phone calls.

• Run intro calls, answer product/process questions, set expectations, and move opportunities forward.

• Maintain accurate pipeline updates, statuses, and next steps in our internal tools.

• Collaborate with Compliance/Support to ensure a smooth onboarding experience.

EVENTS & RELATIONSHIP BUILDING

• Attend relevant industry exhibitions and conferences (networking, meetings, follow-ups). Travel is seasonal and may range from 2–3 events in some months to one event every couple of months.

• Schedule meetings before events, handle on-site conversations, and execute structured post-event follow-up.

• Represent Narvi with a professional, human, account-manager style.

IMPROVING THE CONVERSION PROCESS

• Capture and document client feedback throughout the onboarding journey (pain points, objections, drop-off reasons).

• Identify where leads drop off and propose practical improvements.

• Share a monthly feedback summary with the team, including key patterns and your recommendations to improve onboarding and the product.

NICE TO HAVE

• Experience attending events/exhibitions and converting event leads into pipeline.

• Additional languages (Spanish, French, Polish, Russian, etc.).

• Experience working with high-value or high-risk businesses, or international B2B clients.

WHAT WE OFFER

• Remote work, full-time

• B2B contract

• International environment, high ownership, real impact on growth