Narvi is a fast-growing Finnish fintech (Sifted 250) focused on business banking and payments for high-value businesses. We combine a strong payments platform with hands-on client relationship management — and we care a lot about onboarding quality, speed, and a clear client experience.

We are a remote-first company with offices in Helsinki and Warsaw. Our culture is purpose-led and performance-driven, with a strong focus on ownership, collaboration, and continuous improvement.

The Role

You own SEPA and SWIFT payment flows end-to-end. When something breaks, you find it, fix it, and make sure the client never notices.

What You Do

Operations

• Monitor SEPA (Centrolink) and SWIFT flows in real time
• Trace failed or delayed payments to the root cause
• Work with engineering, banks, and payment providers to resolve issues
• Own the full transaction lifecycle from submission to settlement

Troubleshooting

• Stuck payment → identify why
• SWIFT rejection → fix and resubmit
• Client reports issue → reconstruct what happened
• No guessing. You know the system.

Infrastructure & Audit

• Understand how payment infrastructure actually works
• Support testing and rollout of new flows
• Maintain complete audit trails for every transaction
• Explain everything clearly to auditors and partners

You Have

• 3–8+ years in payments operations (bank, EMI, PSP, processor)
• Hands-on SWIFT experience (MT vs MX in practice)
• Hands-on SEPA experience (rejects, returns, retries are normal)
• Comfort working with engineering teams

You Know

• How a payment moves through the system (not just theory)
• Why does settlement take different amounts of time
• The difference between "in the system" and "actually received."
• That 99% correct is still wrong

You Are

• Detail-oriented
• Calm under pressure
• Execution-focused
• Pragmatic

What You Get

• Direct ownership of real payment infrastructure
• Immediate impact
• Remote-first (offices in Helsinki and Warsaw available)
• Competitive salary + performance upside