Narvi is a fast-growing Finnish fintech focused on business banking and payments for high-value businesses. We combine a strong payments platform with hands-on client relationship management — and we care a lot about onboarding quality, speed, and a clear client experience.

We are a remote-first company with offices in Helsinki and Warsaw. Our culture is purpose-led and performance-driven, with a strong focus on ownership, collaboration, and continuous improvement.

You’ll get real responsibility from day one and a chance to be involved in different areas of the business, not just support tickets.

If you’re interested in fintech and enjoy solving operational challenges, Narvi could be a good fit.

About the Role

As we scale, we are looking for a Customer Support Manager to join our Account Management team.

Your Responsibilities

• Get to know Narvi’s products, services, and platform
• Respond promptly and professionally to customer inquiries, questions, and complaints via the Zammad ticketing system
• Provide accurate and detailed information about Narvi’s products, services, and platform functionalities
• Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties
• Collaborate with internal teams, including development and product, to address complex customer issues and provide effective solutions
• Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience
• Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
• Take a lead role in identifying opportunities for automation within the customer support workflow, including developing and implementing automation solutions to streamline processes and improve efficiency

What You Bring

• 1–2 years of experience in a customer facing role
• Experience using customer support software and tools for ticket management and communication, such as Zendesk or Zammad
• Strong verbal and written communication skills in English
• Excellent problem-solving and analytical skills
• Patience, empathy, and a genuine passion for providing exceptional customer service
• Previous experience or general understanding of payment flows, banking services, SEPA, or SWIFT would be a plus

Language Skills

• English: C1+
• Other languages are a plus

What We Offer

• Full-time role
• Remote or hybrid work setup in Helsinki or Warsaw
• Real flexibility, not just lip service — work hours that fit your life and the business
• Clear responsibilities, open communication, and a practical work environment without unnecessary bureaucracy
• Occasional travel for international conferences and business events

Contact

Please feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at ekaterina@narvi.com.