Location: Remote / Hybrid (Philadelphia / NJ preferred)
Type: Full-Time

Beam Health builds AI-powered systems that automate the operational backbone of medical practices - from intake and documentation to revenue and IT. We work with specialty clinics that run on fragmented tools, and replace the manual busywork with intelligent automation.
We’re looking for a highly adaptable Operations Associate - someone who’s energized by solving messy real-world problems and can flex across sales, customer success, onboarding, and internal ops. This is not a narrow role. It’s a true “do-what’s-needed” position at an early-stage startup.

You’ll be responsible for:

• Own relationships with clinics: be their point of contact post-sales, ensure adoption + satisfaction
• Assist in sales processes: qualify inbound leads, prep demos, follow up with prospects
• Coordinate onboarding: gather access, schedule kickoff, ensure clinic goes live smoothly
• Monitor and triage issues: spot and escalate problems before they become fires
• Document + improve repeatable processes (playbooks, checklists, SOPs)
• Jump into anything needed: from gathering requirements to updating CRM to tracking ROI

You’re a fit if:

• You adapt quickly and don’t freeze when the map isn’t fully drawn
• You’re clear, confident, and professional with customers (email + calls)
• You’re organized and follow through - nothing slips through cracks with you
• You like wearing multiple hats vs. being stuck in a narrow lane
• Experience in healthcare operations, customer success, or startup sales is a plus, but not required

Why Beam

• Work directly with founders and shape the product
• See immediate impact on real clinics and patients, not theoretical SaaS metrics
• No corporate bureaucracy - autonomy, high trust, high accountability
• Competitive salary + equity