Company

Birdstop, Inc. is an American drone technology company. Made possible by its recent breakthroughs in regulatory approvals and AI systems, Birdstop drones can operate continuously in a fully automated mode without personnel onsite. Birdstop systems actively serve our nation's critical infrastructure and public safety organizations with rapid response capabilities.

Role

In this role, you will play a major part in delivering mission critical technology to enterprise and government. The Client Success Manager serves as the primary point of contact for enterprise and government clients, responsible for ensuring successful onboarding, adoption, and ongoing value realization of using Birdstop technology. You will build strong, trusted relationships with client stakeholders, align our technology with their business objectives, and drive measurable outcomes that lead to long-term partnerships, renewals, and account growth.

Candidate

The ideal candidate has exceptional client-facing skills and a proven ability to manage high-value, enterprise accounts. Existing knowledge of the industries that Birdstop services will be preferred. The role will be put in complex, multi-stakeholder environments and require being equally comfortable discussing technical details with operational teams and ROI with executives. The candidate must be highly responsive and fast to act (measured in minutes and hours) on customer and regulator requests for information. Ability to produce written deliverables quickly and succinctly is a must in this role. This role, like every role at Birdstop, will often be put into unpredictable situations with unforeseen challenges. In some of these cases, it will be the first time facing this challenge for anyone at Birdstop or in the industry at large. The candidate must be able to meet unprecedented problems head on, make sound judgements, and act quickly.

Basic Requirements

• Bachelor’s degree in business, technology, or a related field.
• 3–5 years of experience in client success, account management, or enterprise project management.
• Proven ability to manage multiple enterprise accounts with diverse stakeholders.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills, with the ability to present to executive-level stakeholders.
• Demonstrated problem-solving skills and a proactive approach to client issues.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and project management platforms (e.g., Asana, Jira, Trello).
• Work authorization in the United States (no visa sponsorship available).

Preferred Qualifications

• Experience working with infrastructure companies and/or government agencies.
• Familiarity with data analytics tools and ability to interpret client performance metrics.
• Experience in renewal, upsell, and expansion strategies.
• Understanding of regulated industries and compliance requirements.
• Track record of exceeding client retention and growth targets.
• Experience working in the sensors and/or unmanned systems domain.
• Experience working at a technology startup.
• Ability to work from Birdstop’s office in Detroit, Michigan.

If you have read the above and feel strongly about this role, please submit your resume with 3-4 sentences on why you are a fit to team@birdstop.io.