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Product Documentation Specialist



United States · Remote
Posted on Tuesday, December 12, 2023

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Product Documentation Specialist

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

We are looking for a Product Documentation Specialist to help build Bluecore’s self-service experience. This role will work closely with Product Managers and Customer Success teams to ensure we are asking the right questions to create the proper documentation and self-serve experience. This ideal candidate will thrive in collaborative environments, bring an insatiable curiosity and passion to ask the right questions, ultimately to transform complexity to simplicity.

Who you are:

  • Boldly curious. Ask the right questions to develop a deep understanding of Bluecore’s platform and our customers can best leverage it to be successful
  • Connector and collaborative. Develop and foster healthy relationships with Support & CS, Product Marketing, and Product Management
  • Passionate on learning. You like to get a deep understanding of what you work on and extend that knowledge to others
  • Alphabet Alchemist. Keeping gibberish away through grammar, consistency, and a thoughtful system (that you likely revisit every 3-6 months)

What you’ll do:

  • Meet regularly with Product Management and Product Marketing to coordinate timing of documentation release schedules
  • Build relationships across customer facing teams to understand and collect feedback on how and where they leverage self-service resources
  • Scope, investigate, write, and proof all technical documentation within our self-serve systems
  • Create, train and review on product and internal support documentation processes and standards
  • Write and implement processes to review, remove or add new documentation
  • Manage and advise on self-serve systems to optimize our customer experience

Experience you’ll need:

  • Have 3+ years of technical writing experience
  • BS or MS in related industry/field or equivalent experience (English, Computer Science, Information Systems)
  • An insatiable curiosity and love of learning
  • Strong interpersonal communication skills handing different cross functional teams
  • Ability to quickly analyze and comprehend new or unfamiliar technical systems, processes, and terminology
  • Ability to function effectively working with a distributed team

Salary Range:

$75,000 - $90,000 per year

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors

More About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.