Renewals Manager
Bluecore
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
We are looking for a highly detail-oriented Renewals Manager (RM) to support renewal efforts for enterprise Retail accounts. In this role, you will partner with CS leadership to manage complex contract negotiations and develop tailored renewal strategies. As a RM, you will manage the contract and forecast process for a variety of Retail customers end-to-end, and collaborate with CS to meet revenue targets. Your work will directly impact the company’s retention and growth goals.
Key Responsibilities:
- Operational Excellence: Manage a high volume of accounts with machine-like consistency by getting ahead of deadlines, initiating renewal processes well in advance, and collaborating with CS to ensure account performance is on track and potential issues are addressed early.
- Pipeline Ownership and Accuracy: Maintain a renewal pipeline with precision, ensuring accurate forecasting and timely updates in CRM tools like Salesforce, with no opportunities slipping through the cracks.
- Cross-Functional Alignment: Serve as the central point of contact across CS, AM, and Deal Desk teams, aligning on renewal strategies, and delivering error-free quotes and proposals that align with business objectives and customer needs.
- Complex Renewal Management: Handle complex, multi-year agreements with meticulous attention to detail, ensuring compliance and execution accuracy.
- Revenue Expansion: Identify strategic growth opportunities and collaborate with CS, AMs, and Deal Desk / Finance for frictionless execution.
Qualifications:
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- Proven experience managing enterprise-level renewals and achieving retention metrics.
- Advanced negotiation, analytical, and leadership skills.
- Proficiency in tools like SFDC, Google Sheets/Excel, Google Slides/PowerPoint.
- Ability to influence and communicate effectively with C-level executives.
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
More About Us:
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite capture and personalization product
- Bluecore Advertise™ a paid media product
Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
