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Risk Support Specialist

Branch

Branch

Customer Service
Remote
Posted on Thursday, June 20, 2024

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

As a Risk Support Specialist, you will be responsible for detecting and investigating suspicious activity on Branch’s platform. You’ll get to use your creativity, intelligence, persistence and positive attitude to establish and grow this critical area of our company's future.

Responsibilities include, but are not limited to

  • Communicate with customers through Zendesk via established processes
  • Investigate reports of suspicious activity via manual reviews, and conduct account cleanup as needed
  • Direct requests and unresolved issues to appropriate department(s), including escalating cases to Tier 2 Risk Analysts when in-depth review is required
  • Maintain internal quality and productivity goals, adhere to internal service standards
  • Help to maintain team fraud loss goals

Qualifications:

  • Bachelor’s Degree or other education plus relevant experience in financial and risk domain services
  • Availability some nights, weekends and holidays may be required
  • Ability to work with remote supervision
  • Critical thinking and a desire to grow Branch’s risk operations!

Compensation:

The hourly rate range for this role is $21-23/hour. The range displayed reflects an average range for the position across all the US. The rate offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The rate range listed excludes commission/ bonus/ equity or benefits.

Benefits:

  • Work from anywhere (domestic USA)
  • Branch-paid medical, dental, and vision insurance
  • Equity
  • 401k
  • Paid time off
  • Paid company holidays
  • Paid parental leave (eligible after 6 months of employment)

Working at Branch

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.

Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about


Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.