User Researcher Contractor
Brilliant
United States · Canada · Central America
Posted on Saturday, November 18, 2023
About Brilliant
Brilliant is a tight-knit team of scientists, educators, engineers, designers, storytellers, and illustrators who are redesigning education at scale.
We believe that math and science are fascinating and beautiful, but that the tools widely used to teach it are dry and ineffective. Brilliant makes learning STEM fun, through problem solving and interactive explorations – from foundational math and science to cutting-edge computer science and professional topics.
Brilliant helps over 12 million students, professionals, and lifelong learners around the world cultivate problem solving skills, build intuition, and master concepts rather than memorize them. To understand more about our approach, see our learning principles.
You can see all open roles and learn more about our team culture on our Careers page.
Application Note
We encourage anyone from non-traditional backgrounds to apply, so please, don't sweat the requirements lists too much! Please be sure to either leave a note or a cover letter that touches on your interest in Brilliant and why you feel you'd be a great fit for this position.
The Role
Brilliant is seeking a User Research Contractor to help us build and design the best user experience for our customers. Your insights will help shape the end-user experience by managing a diverse range of UX research initiatives (observational, qualitative, quantitative) by employing tools such as Typeform, UserBrain, Smartlook, and Great Question.
In this role, you will work closely with our VP of Product, Silas Hundt, and collaborate with product, content and other teams across Brilliant. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world.
This role requires a weekly time commitment of 10 to 20 hours per week, but hours will be flexible depending on the project and team needs. Plan to be available for 4-5 overlapping work hours with the San Francisco-based team each week for any synchronous meetings or online communication.
Your responsibilities
- Identifying usability issues on our logged out home page
- Understanding how users interpret and engage with our lesson content
- Learning which feature prototypes best support user actions and workflows
You have...
- 3+ years of demonstrable experience in product research or user experience (UX) research
- Hands-on experience with a range of qualitative and quantitative research methods (moderated and unmoderated; generative and evaluative)
- Hands-on experience with the full (end-to-end) research operations process (from recruiting through share-out)
- Ability to translate compelling research findings into actionable recommendations that will influence product strategy and roadmaps
- Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings
- Ability to write and construct effective online surveys
- Excellent communication skills with a proven track record of successful partnerships with product managers, designers, data analysts, engineers, and other business partners
- Comfort with ambiguity in a fast-paced environment, and the ability to prioritize and solve problems that will have the most impact on our customers
