Customer Support Agent
Burner
Customer Service
Los Angeles, CA, USA
Posted on Tuesday, October 20, 2020
We are looking for an experienced Customer Support Agent who will be responsible for maintaining a high standard of customer satisfaction while representing the voice of the company. A successful candidate would be a customer-oriented service professional with technological skills/interests who is excited to solve problems and “wow” our customers.
This is a remote position that consists of 40 hours per week. Training and duties will be remote with expectations of the ideal candidate to have a high level of ownership, self motivation and accountability.
Responsibilities:
- Maintain a vast knowledge of the Burner product and any campaigns or experiments for the product; work directly with our product team as our customers’ representative.
- Identify and analyze issues using our proprietary tools to determine the underlying cause/s and respond to the customer accordingly with concise next steps.
- Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner.
- Follow internal guidelines for appropriate customer communication.
- Stay current on best practices, all things privacy related as well as enlightened hospitality.
- Troubleshoot and recreate customer app issues and ticket them to engineers.
Skills & Qualifications:
- A positive attitude with an inordinate amount of patience.
- Exceptional reading, listening and writing skills.
- Loves solving problems with a high attention to detail.
- Desire to work in a fast-paced startup on a small, highly collaborative team and can adapt to changes quickly.
- Knowledge/experience with troubleshooting difficult technology issues.
- Adapt to and troubleshoot new processes, issues, and features.
- Experience with software such as Google Docs, Slack, etc.
- Experience with Customer Service Software (Desk, ZenDesk, Help Scout, etc.)
- Access to consistent, reliable internet/WiFi is a must
- Monday to Friday availability
What we offer you:
- Meaningful work on an innovative and growing set of products
- Collaborative, cross-functional work culture with an emphasis on autonomy and communication
- Investment in career development, including training, conferences, and online learning resources
- Potential for growth within the company
Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds. We provide excellent medical and other benefits for full-time employees and will consider full-time, part-time, partial remote, or other flexible arrangements for the right candidate.
During the current pandemic, Ad Hoc Labs is a fully remote company and we anticipate remaining that way for the time being. Candidate needs to be able to maintain a productive remote working environment with access to video quality internet.
We are committed to building a diverse, inclusive company and we encourage applications from candidates of all backgrounds.
See more open positions at Burner
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