Company Description Captain's Eye is dedicated to helping organizations safeguard their operations by identifying risks before they become incidents. The company focuses on reducing downtime, cutting operational costs, and protecting customers’ bottom line through proactive risk management. By leveraging advanced technology and data-driven insights, Captain's Eye enables businesses to maintain smoother, more resilient operations. Team members contribute directly to creating safer, more efficient environments for clients across various industries.

Role Description The Customer Success Manager (Japanese speaking) is a full-time hybrid role based in Singapore, with flexibility for some work from home. This role is responsible for managing a portfolio of Japanese-speaking customers, ensuring they derive maximum value from Captain's Eye’s solutions and remain satisfied with their overall experience. Day-to-day activities include onboarding new customers, conducting product trainings and demos, monitoring account health, and proactively addressing potential issues or risks. The Customer Success Manager will collaborate with sales, product, and support teams to drive customer retention, identify upsell opportunities, and gather feedback for continuous improvement. Regular communication in Japanese and English, including calls, video meetings, and written correspondence, is essential to maintain strong customer relationships and support long-term success.

Qualifications

• Strong Customer Satisfaction and Customer Service skills, with a focus on delivering a positive end-to-end customer experience.
• Proven Customer Retention and Relationship Building capabilities to maintain long-term, trust-based partnerships.
• Solid Analytical Skills to interpret customer data, identify trends, and recommend actions that improve outcomes.
• Fluency in Japanese and proficiency in English, both written and spoken, to support Japanese-speaking customers and internal stakeholders.
• Experience in customer success, account management, or a related client-facing role, ideally in a technology or SaaS environment.
• Ability to work effectively in a hybrid setup in Singapore, managing priorities independently while collaborating with cross-functional teams.
• Strong communication, presentation, and problem-solving skills, with a proactive and organized approach to work.