Reports to: Director of Account Management and Strategic Sales

Location: Remote-first (Canada) | Core hours in Eastern Time | Occasional travel for customers/events

About Carbide

Carbide makes enterprise-class security and privacy accessible to fast-growing companies. Our hybrid model, platform + expert advisor, helps customers embed best-practice security, meet frameworks like SOC 2, ISO 27001, and CMMC, and use security as a business enabler.

The Opportunity

We’re hiring an Account Manager, Customer Growth to work directly with a portfolio of customers 1:1. The role is focused on understanding goals, designing uplift strategies, and turning evolving needs into practical solutions.

What You’ll Do

· Own relationships 1:1 with a defined book of accounts; run regular check-ins, QBRs, and executive touchpoints.

· Design uplift strategies tailored to each customer (e.g., advancing from Foundations to Fractional CISO, adding PTaaS, maturing controls toward SOC 2/ISO/CMMC).

· Translate needs into solutions: partner with Advisory and Product to scope the right mix of platform features, services, and timelines.

· Manage renewals proactively (60–90 days out), align value to business outcomes, and address commercial terms with clarity.

· Identify expansion opportunities (upsell/cross-sell) from discovery insights; build lightweight proposals and close with support from leadership when needed.

· Risk-spot & unblock: surface risks early, coordinate internal resources, and ensure issues are resolved quickly.

· Forecast accurately: keep renewals/expansions current; collaborate with Finance on contraction/expansion tracking.

· Be the voice of the customer: capture feedback, patterns, and wins; contribute to playbooks and enablement content.

What You Bring

· 2–5 years in B2B SaaS Account Management/CSM or Commercial AM roles with hands-on customer work.

· Strength in discovery, solutioning, and follow-through—you keep projects moving and people aligned.

· Comfortable discussing outcomes tied to security/privacy/compliance (nice if you’ve touched SOC 2/ISO/CMMC, not required).

· Clear communicator (written & live), empathetic listener, and confident facilitator with execs and practitioners.

· Organized and data-aware: pipeline/renewals, plans, and tracking, etc.

· Experience with HubSpot and Maxio is an asset.

Working at Carbide

We value honesty, tenacity, empathy, and craftsmanship. We keep meetings tight, document decisions, measure what matters, and teach, not pitch. You’ll have autonomy, clear goals, and strong support from Advisory, Product, and Leadership.

Carbide is a fully remote organization that appreciates the quality of life benefits of working from home. We have flexible working hours, as well as allotted vacation and health maintenance time. Team members enjoy comprehensive healthcare benefits, fully-funded professional development opportunities, and memberships to professional organizations.

How to Apply

Click ‘Apply Now’ to submit your application.