Full-Time | Remote | Required Overlap: PST Hours

About the Company

Our client is building the future of product and API documentation. Their AI-powered platform helps teams streamline the creation and maintenance of high-quality, user-facing content—without sacrificing accuracy, clarity, or consistency.

They believe in a future where AI and human expertise work together to help product teams ship better docs, faster. If youʼre excited to shape how modern documentation is done, youʼll love what theyʼre building. If you thrive on shaping 0 → 1 products and want your fingerprints on the future of developer experience, youʼll fit right in at this company.

About the Role

We’re hiring a Customer Success Manager – Documentation (LATAM) to work closely with customers and ensure they get maximum value from our product. You’ll be the bridge between our AI-generated suggestions and high-quality, user-ready content—leveraging your technical writing skills, editorial judgment, and customer-first mindset to drive adoption and success.

This is a full-time, customer-facing role where you’ll have a direct impact on both product quality and customer outcomes. You’ll work hand-in-hand with the founders (ex-Atlassian & LaunchDarkly) on a tight feedback loop that shapes both the product and our customer-focused culture.

🚀 What You’ll Do

• Lead onboarding – configure real-time doc pipelines, style guides, and glossaries so customers see value in minutes, not weeks.
• Review & refine AI output – ensure every generated snippet is clear, accurate, and on-brand before it reaches end users.
• Coach customers – train both writers and developers on docs-as-code and AI-augmented workflows.
• Drive adoption – analyze usage data, run health checks, and create playbooks that expand the company's footprint across teams.
• Voice of the customer – surface feedback and trends that inform our roadmap, from new integrations to smarter personalization.
• Build community – contribute tips, templates, and success stories that help other DevTools teams modernize their docs.

💡 What We’re Looking For

• 4-6 years in technical writing, developer documentation, or customer success at a software company.
• Hands-on experience with Markdown, Git, pull-request reviews, and CI/CD.
• Working knowledge of APIs/SDKs and the developer toolchain.
• Comfortable steering or troubleshooting AI-assisted content; curiosity about prompt design is a plus.
• Superb written English and a knack for simplifying complex topics.
• Self-starter who loves owning outcomes and iterating fast with customers.

🕒 Work Hours & Logistics

• Full-time remote position
• Core overlap: 9 am–1 pm PST (4 hours) for customer calls and stand-ups; schedule the rest of your day around what keeps you productive.

Why Join our Client?

✨ Shape the future of autonomous, personalized documentation — an emerging pillar of the AI-native user-experience market .

✨ Work with builders who scaled Confluence (Atlassian) and LaunchDarkly to tens of thousands of customers.

✨ Influence product, process, and culture at a company that believes great docs are the front door to great software.

We are open to hiring from any of the following locations: Barbados, Antigua and Barbuda, Anguilla, Netherlands Antilles, Argentina, Aruba, Bermuda, Bolivia, Brazil, Bahamas, Belize, Caribbean Nations, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, Falkland Islands (Malvinas), Grenada, French Guiana, Guadeloupe, South Georgia and the South Sandwich Islands, Guatemala, Guyana, Honduras, Haiti, Jamaica, Saint Kitts and Nevis, Cayman Islands, Saint Lucia, Martinique, Montserrat, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Saint Helena, Suriname, El Salvador, Turks and Caicos Islands, Trinidad and Tobago, Uruguay, Saint Vincent and Grenadines, Venezuela (Bolivarian Republic), British Virgin Islands, Virgin Islands, US