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Customer Service Specialist

Carma

Carma

Customer Service
Sydney, NSW, Australia
Posted on Monday, May 15, 2023
Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.
About the role;
We're looking for driven, passionate self-starters to join our Customer Service team at Carma! You'll be on the phone, email and live chat to ensure that customer's have the most seamless experience through their car buying journey with us. No problem will be too big for you - you'll be working out creative solutions with the customer at the heart of everything!

Responsibilities;

  • Build trust and rapport with customers over the phone and email and try to be one step ahead to ensure a seamless process!
  • Exceed KPIs and customer satisfaction targets
  • Think outside the box - you'll never know what the next customer question is and we're looking for people that can be creative in their problem solving
  • Work closely with our sales and delivery team
  • Multitask between our different tech systems and the phone
  • Continuously improve processes and efficiencies, and contribute innovative ideas to the team

About You

  • Previous experience in a Customer Service role, ideally with experience on the phone
  • Excellent communication skills both verbal and written
  • Tech savvy, and comfortable learning and navigating new systems
  • Ability to multitask and manage changing priorities
  • Any interest in the automotive industry would be beneficial but not essential
  • Available full time, with flexibility to work shifts outside of normal business hours

Working at Carma

  • We’re a fast growing business - come and grow your career (in CX or other departments) with us as the business continues to scale
  • We’re an entrepreneurial team, if you have new ideas, we’ll be keen to hear them and put them into action here
  • Brand new offices complete with fresh coffee and games areas for when you need to take a break!
This is an office based role located in Alexandria, Sydney
At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work! We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.