Customer Operations Coordinator
Carma
This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Customer Operations Coordinator" Techstars.Responsibilities
- Schedule Carma customers in for their delivery or collection, ensuring that everything runs smoothly!
- Welcome customers on-site and provide a thorough and professional handover of their vehicles, leaving them with a great experience at every step of their journey
- Deliver exceptional customer service at every step of the journey - face-to-face, email, phone etc!
- Manage various administration and coordination tasks within a few different systems, and work with the relevant departments to ensure information is accurate
- Track and order inventory for the team
- Jump in and support where needed - we’re a fast-paced team and sometimes you’ll need to be adaptable and lend a hand in other areas
About you
- A minimum of 1 year experience in a fast-paced and customer-focused environment (retail, contact centre etc.)
- Great communication skills, both written and verbal
- Comfortable using different systems, experience with a CRM or DMS would be a bonus!
- Adaptable and confident in multi-tasking and prioritising based on initiative
- Current NSW Drivers Licence - Full licence or on Ps
- Automotive knowledge would be beneficial but not essential
- Flexible availability with some weekends required
Working at Carma!
- Culture: Enjoy coming to work - we have social events, free snacks and breakfasts, fresh coffee and 24/7 well-being support through Sonder
- Discounts: We offer discounts across Carma cars, car parts and NRMA roadside insurance
- We’re a fast-growing business - come and grow your career with us as the business continues to scale
This job is no longer accepting applications
See open jobs at Carma.See open jobs similar to "Customer Operations Coordinator" Techstars.