Customer Success Manager
Case Status
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Durham, NC, USA · Charleston, SC, USA · United States
Posted on Jun 13, 2024
Case Status is the leading client engagement software platform for law firms. Our innovative solutions streamline client communications, enhance client satisfaction, and drive firm growth through a seamless mobile experience.
Position Overview
We are seeking a Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes through effective use of our platform. You will work closely with law firms to understand their needs, provide ongoing support, and drive adoption of our solutions.
Key Responsibilities
Position Overview
We are seeking a Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes through effective use of our platform. You will work closely with law firms to understand their needs, provide ongoing support, and drive adoption of our solutions.
Key Responsibilities
- Serve as the primary point of contact for assigned clients
- Onboard new clients and provide training on the Case Status platform
- Monitor client usage and engagement, providing insights and recommendations for improvement
- Address client inquiries and issues promptly and effectively
- Collaborate with internal teams to ensure client success and satisfaction
- Drive client renewals and identify opportunities for upselling additional services
- Proven experience in a customer success, account management, or similar role
- Strong understanding of SaaS platforms and client engagement strategies
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple clients simultaneously
- Experience in the legal industry is a plus
- Competitive salary and benefits package
- Remote work flexibility
- Opportunities for professional growth and development
- Supportive and collaborative team environment
This job is no longer accepting applications
See open jobs at Case Status.See open jobs similar to "Customer Success Manager" Techstars.