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Order Fulfillment Coordinator - Contract



Posted on Tuesday, June 11, 2024

Why We Exist

Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.

At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.

But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.

Position: Order Fulfillment Coordinator

We are currently seeking a dedicated individual to join our team as an Order Fulfillment Coordinator. In this role, you will be responsible for efficiently placing customer orders over the phone, tracking order statuses, addressing customer inquiries, and ensuring a seamless ordering process. Excellent communication skills, attention to detail, and a strong commitment to customer satisfaction are essential for success in this position.

- Place customer orders accurately and efficiently via telephone
- Utilize our software to update and monitor order progress
- Respond promptly and professionally to customer questions and concerns
- Maintain consistent communication with myself

- Exceptional interpersonal skills with the ability to communicate effectively both verbally and in writing
- Meticulous attention to detail
- Proficient computer skills
- Strong sense of ownership, self-motivation, and the ability to work independently

We will provide the necessary equipment for you to make calls from your computer, so a reliable microphone and internet connection are required.

A call framework and comprehensive training will be provided to ensure your success in this role.

Given the sensitivity of the data involved, you must be a U.S. citizen, be willing to take a HIPAA training, and sign a NDA.

Our Commitment

Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.