Customer Support Representative
Chimoney
This job is no longer accepting applications
See open jobs at Chimoney.See open jobs similar to "Customer Support Representative" Techstars.Are you passionate about delivering exceptional customer service and helping users navigate financial solutions? Do you thrive in a fast-paced and dynamic environment? Chimoney is looking for a Customer Support Representative to join our team and provide top-notch assistance to our growing user base. If you are dedicated, detail-oriented, and excited about making financial inclusion better for everyone, we want to hear from you.
About Us:
At Chimoney, we are on a mission to revolutionize global payments and financial services. We believe in the power of technology to create seamless and accessible financial solutions that empower individuals and businesses worldwide. As a fast-growing fintech company, Chimoney offers a range of innovative payment solutions and is committed to driving financial inclusion on a global scale.
Responsibilities:
As a Customer Support Representative at Chimoney, you will:
- Provide Exceptional Support: Deliver high-quality customer service by responding to user inquiries, resolving issues, and assisting users in navigating the Chimoney platform.
- User Assistance: Guide users through account setup, transactions, and platform features to ensure a smooth experience.
- Problem Solving: Troubleshoot and resolve user concerns promptly, escalating issues when necessary to ensure timely resolution.
- Knowledge Sharing: Stay informed about Chimoney's products and services to provide accurate and helpful information to users.
- Documentation: Maintain detailed records of user interactions and reported issues to assist in improving the overall user experience.
Qualifications:
To be successful in this role, you will need:
- Minimum of 4 years of experience in customer support or a related field with experience using Chatwoot, email support, social media and live chat support.
- Completed NYSC (National Youth Service Corps) program.
- Excellent communication skills, both written and verbal, with a keen ability to articulate complex concepts in a user-friendly manner.
- Strong problem-solving skills and a commitment to delivering exceptional customer service.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Comfortable working remotely and independently while collaborating with the broader team.
- A passion for building positive customer relationships and contributing to the growth of Chimoney.
Why Join Chimoney:
- Impact: Be part of a team that is driving financial inclusion on a global scale.
- Growth Opportunities: Grow your career with Chimoney as we continue to expand and innovate in the fintech industry.
- Remote Work: Enjoy the flexibility of working remotely from anywhere in Nigeria.
- Competitive Compensation: Receive a competitive monthly salary of N150,000.
- Dynamic Environment: Thrive in a fast-paced and dynamic work environment that encourages creativity and innovation.
Other details:
Type: Full-Time (Contract)
Experience: Minimum 4 years, NYSC Completed
This job is no longer accepting applications
See open jobs at Chimoney.See open jobs similar to "Customer Support Representative" Techstars.