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Customer Support Representative

Chimoney

Chimoney

Administration, Customer Service, Operations · Contractor
Nigeria · Remote
Posted on Monday, January 29, 2024

Are you passionate about delivering exceptional customer service and helping users navigate financial solutions? Do you thrive in a fast-paced and dynamic environment? Chimoney is looking for a Customer Support Representative to join our team and provide top-notch assistance to our growing user base. If you are dedicated, detail-oriented, and excited about making financial inclusion better for everyone, we want to hear from you.

About Us:

At Chimoney, we are on a mission to revolutionize global payments and financial services. We believe in the power of technology to create seamless and accessible financial solutions that empower individuals and businesses worldwide. As a fast-growing fintech company, Chimoney offers a range of innovative payment solutions and is committed to driving financial inclusion on a global scale.

Responsibilities:

As a Customer Support Representative at Chimoney, you will:

  1. Provide Exceptional Support: Deliver high-quality customer service by responding to user inquiries, resolving issues, and assisting users in navigating the Chimoney platform.
  2. User Assistance: Guide users through account setup, transactions, and platform features to ensure a smooth experience.
  3. Problem Solving: Troubleshoot and resolve user concerns promptly, escalating issues when necessary to ensure timely resolution.
  4. Knowledge Sharing: Stay informed about Chimoney's products and services to provide accurate and helpful information to users.
  5. Documentation: Maintain detailed records of user interactions and reported issues to assist in improving the overall user experience.

Qualifications:

To be successful in this role, you will need:

  • Minimum of 4 years of experience in customer support or a related field with experience using Chatwoot, email support, social media and live chat support.
  • Completed NYSC (National Youth Service Corps) program.
  • Excellent communication skills, both written and verbal, with a keen ability to articulate complex concepts in a user-friendly manner.
  • Strong problem-solving skills and a commitment to delivering exceptional customer service.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Comfortable working remotely and independently while collaborating with the broader team.
  • A passion for building positive customer relationships and contributing to the growth of Chimoney.

Why Join Chimoney:

  • Impact: Be part of a team that is driving financial inclusion on a global scale.
  • Growth Opportunities: Grow your career with Chimoney as we continue to expand and innovate in the fintech industry.
  • Remote Work: Enjoy the flexibility of working remotely from anywhere in Nigeria.
  • Competitive Compensation: Receive a competitive monthly salary of N150,000.
  • Dynamic Environment: Thrive in a fast-paced and dynamic work environment that encourages creativity and innovation.

Other details:

Type: Full-Time (Contract)

Experience: Minimum 4 years, NYSC Completed

Chimoney is an equal opportunity employer.

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