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Junior Product Operations Associate



Product, Operations
Barcelona, Spain
Posted on Thursday, May 16, 2024

The Company

Cledara helps businesses take control of their software subscriptions by giving them visibility of their software, cutting excess spend, and streamlining admin. We help them focus on the things that matter.

With 1,000+ customers in 32 countries and 6,000+ software vendors, we’re one of the world’s leading software management platforms.

We’re backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis, and raised a $20m Series A round at the end of 2022.

A fun fact about Cledara is that we have a tradition of sports partnerships, and this year announced a five-year partnership with Cambridge United FC.

The Role

As one of the first members of the operations team, you will be working directly with the Head of Support & Operations to design and operate the following processes:

  • Design and execution of exception handling process for customer invoice matching process.
  • Design and execution of merchant classification and enrichment process.
  • Customer payment and reconciliation-related processes.
  • Execution of customer rewards payout process.
  • Design and execution of Cledara's SaaS-tracking feature.
  • Coordinate with the Product team to prepare for new feature releases and support their functionalities.
  • Think outside the box to find ways to enhance and improve existing processes by leveraging automations and LLMs.
  • Develop & execute the processes for Cledara’s payment operations function.