The Company:

Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter.

With 1,000+ customers in 32 countries and 6,000+ software vendors, we’re the world’s leading software management platform.

We’re backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis.

A fun fact about Cledara is that we have a tradition of sports partnerships and this year announced a long-term partnership with Cambridge United FC.

The Role:

As a Business Analyst at Cledara, you’ll be an essential part of a small, agile team working closely with Product, Design, and Engineering to drive the development of our product. You will play a key role in understanding customer needs, analyzing challenges, and collaborating with internal teams to find practical solutions. This is a 360-degree role that requires flexibility and a hands-on approach in both customer interaction and internal coordination.

Rather than focusing heavily on data analysis, your key responsibility will be to engage directly with customers, gather insights, and translate these into actionable recommendations that will help shape our product development. You will support the Product team in identifying challenges and opportunities, and work alongside Designers and Engineers to implement solutions that align with both customer feedback and business objectives.

Key Responsibilities include:

• Engage with customers directly to understand their challenges, needs, and feedback, and translate this information into actionable insights for the team.
• Collaborate with Product, Design, and Engineering to help identify and prioritize product features and solutions.
• Develop and maintain clear, accessible documentation (e.g., Product Discovery Documents, user stories, and internal reports) to ensure alignment across teams, ensuring key insights and decisions are well-communicated.
• Support product development by facilitating decision-making processes when data is limited or ambiguous, using your judgment to find the right balance between customer needs and business goals.
• Provide input to accelerate the product development cycle by collecting and synthesizing feedback from customers, internal stakeholders, and industry trends.