Job Description: Application Support Engineer (React, Node.js, MySQL)

Company: CogniTensor

Location: Noida, Uttar Pradesh

Employment Type: Full-time

About CogniTensor:

CogniTensor is a fast-growing AI-powered product-based organization that specializes in creating cutting-edge solutions for data-driven businesses. We aim to empower organizations with insights and tools that transform how they operate and make decisions.

We are looking for a highly skilled Application Support Engineer with a strong understanding of React, Node.js, and MySQL to join our dynamic team in Noida. If you’re passionate about technology and thrive in problem-solving scenarios, we’d love to hear from you.

Key Responsibilities:

• Provide technical support and troubleshoot issues in applications built on React, Node.js, and MySQL.
• Monitor, manage, and resolve system-level errors, application failures, and data-related issues.
• Collaborate with cross-functional teams, including development, QA, and DevOps, to ensure timely resolution of technical problems.
• Analyze recurring issues and work proactively to improve system stability and performance.
• Work with end-users and internal stakeholders to gather feedback, replicate issues, and propose solutions.
• Ensure SLAs and quality benchmarks for application support are consistently met.
• Maintain and optimize the performance of existing applications and APIs.
• Write and maintain technical documentation, including runbooks, troubleshooting guides, and FAQs.
• Perform database management tasks, including MySQL optimization, query debugging, and data integrity checks.
• Actively participate in post-mortem reviews to identify root causes and implement preventive measures.

Required Skills & Qualifications:

• Technical Expertise:
• Proficiency in React.js for debugging front-end issues and performance tuning.
• Strong hands-on experience with Node.js, including APIs and server-side logic.
• Solid understanding of MySQL, including query optimization and database troubleshooting.
• Familiarity with RESTful APIs and microservices architecture.
• Problem-Solving Skills:
• Strong analytical skills with a logical approach to debugging and troubleshooting.
• Ability to diagnose and resolve complex technical problems.
• Communication:
• Excellent verbal and written communication skills.
• Ability to explain technical issues to non-technical stakeholders.
• Additional Skills (Good to Have):
• Familiarity with cloud platforms like Azure.
• Familiarity with cloud platforms like MS SharePoint.
• Experience with monitoring tools like New Relic, Datadog, or similar.
• Basic knowledge of DevOps concepts and CI/CD pipelines.
• Education & Experience:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of relevant experience in application support, with a focus on React, Node.js, and MySQL.

Why Join CogniTensor?

• Work with a talented team at the forefront of AI-driven technologies.
• Opportunity to contribute to impactful projects in a collaborative environment.
• Competitive compensation package and growth opportunities.
• Flexible work culture and exposure to the latest tools and technologies.

Join CogniTensor and make a difference with technology!