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Technical Product Owner



IT, Product
Mumbai, Maharashtra, India
Posted on Wednesday, April 17, 2024

CometChat Overview

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures.

Beyond the market validation, we are fuelled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!

CometChat’s Mission

Fuel customer growth through meaningful user to user engagement.

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of chat including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Position Overview & Priorities

We are hiring for a Technical Product Manager who is passionate about delivering a good user and developer experience through our web and mobile SDKs and the associated API driven server side platform. The candidate will partner with a teams across the organisation to identify and target customer problems, build and steer the product in the right direction.

Primary responsibility would be:

● Understand customer feedback and feature requests and translate them into software requirements

● Analyse trends in mobile and web development, conduct appropriate competitor and customer research to build the right product.

● Ability to break a big software feature into small manageable features

● Prioritize features into a roadmap.

● Breakdown features into small deliverable user stories.

● Defining user stories with acceptance criteria.

● Grooming stories with the development team and prioritising the product backlog.

● Define, track and execute a software delivery sprint.

● Plan and execute GTM activities for a feature up to the point of giving it to the customer.

Prioritized Experiences and Capabilities:

● 5 years of total experience.

● Background in software development, preferably in web or Mobile app development.

● Experience in API driven development.

● Experience of about 1.5 to 2 years as a Technical Product Manager or a Product Owner.

● Good organisational skills.

● Ability to work in a fast paced environment.

● Good to have / Bonus skills - knowledge of AWS/Azure/Google Cloud services and associated software architecture.

● Good to have / Bonus skills - Designing UI/UX elements with tools such as Figma.

Work Location:

● In-office, Chembur, Mumbai.

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

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