• Moderation Engine – Context-aware, multilingual, and media moderation with automated fallback handling.
• Notifications Engine – Smart delivery across Push, Email, SMS with personalization rules.
• Analytics & Insights – From message engagement to agent performance metrics.

• Our AI-powered solutions transform engagement across industries:
• Social Communities – AI Agents that foster inclusion, safety, and vibrancy.
• Marketplaces – Conversational shopping assistants and fraud prevention baked in.
• Events – Large-scale moderation that keeps interactions smooth for thousands.
• Telemedicine – AI triage and privacy-safe patient-provider communication.
• Dating Apps – Smart conversation starters and scam prevention for better matches.
• SaaS – In-app copilots that perform both front-end and back-end actions.
• Fintech – Compliance-ready messaging with automated risk checks.
• Education & eLearning – Instant tutoring, safe peer interaction, and Q&A via AI.
• Gaming – Real-time in-game companions, hints, and engagement prompts.

Position Overview & Priorities

We are looking for a React.JS developer with 0- 1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required:

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product.
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Analyze customer codebase errors to identify whether the root cause lies with the customer's implementation or CometChat's platform.
• Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Work on minor bug fixes

Work Location

Hybrid - must be in office a minimum of 3 days per week.

Prioritized Experiences and Capabilities

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Proficient understanding of JavaScript (ES6+), JSX, and React principles.
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be genuine: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.