Our Mission

Fuel customer growth through meaningful, intelligent, and safe user-to-user (and now, user-to-agent) engagement.

CometChat Overview

CometChat is a full-stack conversational platform built to unify every layer of interaction — bringing together real-time conversations (chat, messaging, voice, and video), AI Agents, moderation, notifications, and analytics in one modular, developer-first solution.

Our company has seen rapid growth, thanks to several market validations — including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures, bringing our total funding to $16M.

We believe the interface of the future is conversation — not clicks. Every app will soon have an AI layer that’s as native as text messaging today. That’s why we’re building the infrastructure for the world’s AI-powered conversations — from human-to-human, to human-to-agent, to multi-party collaboration with AI in the mix.

From AI onboarding assistants that get users productive in minutes, to copilots that perform complex workflows in-app, to intelligent moderators that protect and guide communities in real time — our AI Agent platform makes it all possible.

With CometChat’s ready-to-use UI kits, powerful SDKs, and our Full Stack AI Agent Platform, product teams across startups and enterprises can launch safe, scalable, and smart in-app interactions faster than ever.

Why Join Us Now

We’re at the tipping point where AI becomes a native part of every conversation. At CometChat, you’ll help shape a future where users can talk to their apps as naturally as to a friend — where agents think, reason, act, and collaborate with humans in real time.

You won’t just be joining a product team — you’ll be building the standard for AI interaction layers: agent-aware UI, intelligent guardrails, rich actions libraries, and multi-party collaboration between people and AI.

If you want to help define how the next billion users will communicate — and push the boundaries of what’s possible in real-time, AI-powered engagement — we’d love to work with you.

What we mean by AI-native

AI-native here means you build with agents by default. We expect 100% of the code to be generated via agentic tools (Cursor, Claude Code, and similar), while you own everything that actually matters: problem framing, architecture, tradeoffs, review quality, tests, performance, and security. This is not “vibe coding.” The code is generated. The thinking is yours. You should be great at steering agents, validating output, catching subtle issues early, and debugging code you did not manually write.

Why AI-native

Software development is changing permanently, and we are leaning all the way in. You will work in a team that ships fast with agents, where your leverage comes from judgment and systems thinking rather than typing speed. You will get access to whatever AI tools you need (Cursor, Claude Code, or anything else that makes you effective), and the freedom to use them aggressively. If you want to operate at the edge of how modern engineering gets done and level up your output, this role is built for that.

Join us to build where AI meets human connection.

Work Location

In our Mumbai (Chembur), India Office.

Primary responsibility would be:

1. Ticket Triage & Prioritization

• Oversee the flow of inbound technical tickets from customers through systems like Zendesk, Linear, or equivalent.
• Assign tasks to appropriate implementation/support/solutions engineers, ensuring efficient handling and resolution of technical queries.

2. Team Management

• Manage a team of engineers responsible for customer-facing technical support.
• Conduct performance reviews, provide coaching, and oversee the development of the team.
• Lead the hiring, onboarding, and continuous training of new Implementation engineers.
• Schedule and oversee the staffing of support engineers on customer calls, ensuring availability for critical issue resolution.

3. Project & Resource Management

• Monitor deadlines, deliverables, and resource allocation for technical support tasks.
• Collaborate across departments and stakeholders to communicate timelines and handle technical escalations efficiently.
• Manage the L2 team to support customers through code-level debugging and integrations.

4. Process Ownership & Improvement

• Manage and optimize the technical support process (technical tickets, implementation, and solutioning), ensuring continuous improvement of support workflows, documentation, and issue tracking via tools like Zendesk, Linear, and internal systems
• Lead the creation and maintenance of an efficient technical support knowledge base, including product documentation and training materials.
• Own and define processes for handling emergency customer tickets and internal escalations, including escalations raised through Support, CX, and Sales teams.

5. Customer Communication & Collaboration

• Act as a bridge between customer facing resources and technical teams (product, development, QA) to ensure seamless resolution of technical issues and feedback loops.
• Provide regular updates to all stakeholders including leadership, and the Customer Experience team on ticket statuses, timelines, and ongoing technical projects.
• Join customer calls as needed for diagnosing code-based errors and supporting customers during integrations and solutioning.
• Work hand in hand with the Customer Experience Team to ensure positive customer outcomes and seamless communication throughout lifecycle.
• Own and drive processes for Premium/VIP Support offerings, ensuring a consistently high-quality experience for high-value customers.

6. Technical Expertise & Troubleshooting (Good to have)

• Assist in diagnosing customer implementation issues, determining whether the problem lies within the customer's codebase or CometChat's platform.
• Work with product teams to replicate and diagnose product bugs.
• Maintain a strong knowledge of CometChat's codebase and documentation to guide customers through integration and solutioning challenges.

Prioritized Experiences and Capabilities

• Strong leadership and project management skills.
• Ability to manage multiple priorities, balancing technical expertise with a calm, customer-focused approach
• Previous experience managing a technical support or similar team
• Proficiency in troubleshooting, debugging code, and providing technical assistance at a high leve
• Proficient in using and administering ticketing systems (Zendesk, Linear, or equivalent).
• Excellent communication skills (both verbal and written).

Nice-to-Have

• Experience managing support teams in a SaaS or developer-focused product environment.
• Familiarity with API-based integrations and SDK support.
• Understanding of common bug tracking and project management tools.
• Experience as a software developer, proficient in languages such as React JS, React Native, Vue.js, Flutter, Kotlin, JavaScript, or Swift.

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.