Solution Delivery Manager - Supply Chain
ConverSight.ai
As a Solution Delivery Manager – Supply Chain, lead the successful delivery of our analytics and AI-powered solutions across the supply chain and manufacturing sectors. This role bridges supply chain expertise, data-savvy solutioning, and project leadership—managing the customer experience from kickoff through deployment, while ensuring value realization and long-term success. If you thrive at the intersection of strategic consulting, hands-on data work, and project ownership, this is the role for you.
Key Responsibilities
Solution Design & Delivery
- Partner with customers to design and deliver tailored supply chain insights and reporting solutions
- Lead project conversations and translate business needs into design and solution configurations
- Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting
Project Ownership
- Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination
- Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams
- Facilitate project documentation and alignment with cross-functional stakeholders (CX, Product, Engineering)
Technical Collaboration
- Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration
- Understand data models and identify issues with data structure, integrity, and accuracy
- Assist with data validation and QA throughout implementation and go-live
Customer Relationship Management
- Serve as the primary point of contact throughout the implementation lifecycle
- Build trusted relationships through transparency, regular communication, and strategic guidance
- Manage expectations, resolve conflicts, and ensure customer satisfaction and engagement
Continuous Improvement
- Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability
- Identify customer feedback and pain points to suggest product improvements and implementation optimizations
Key Skills & Competencies
- Growth + CX + Curious Mindset
- Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting)
- Proven experience managing complex projects with multiple stakeholders and deliverables
- Technical fluency and comfort working with data models, databases, or BI platforms
- Excellent verbal and written communication and stakeholder management skills
- Organized, detail-oriented, and proactive in solving challenges and driving alignment
- Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment
- Aligned with ConverSight’s values of Collaborative, Committed, Creative, and Customer-Focused.
Education & Experience
- Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Master’s a plus)
- 5+ years of experience in a supply chain, logistics, or operations consulting role
- 3+ years of experience managing customer-facing SaaS or technology implementation projects
- Experience with ERP systems (e.g., Fishbowl, Acumatica, NetSuite) or BI tools is a plus
- Familiarity with project management tools (e.g., Asana, Jira, Monday.com)