About Us

We are Credentially, a purpose-driven company committed to enabling accessible and safe healthcare for all. By 2030, our mission is clear: to credential 1 million healthcare workers annually, equipping them with the essential skills and expertise to deliver top-tier care. In tandem, we aspire to contribute 10 million additional hours of patient care to healthcare systems, enriching access to vital services and elevating overall patient outcomes.

Our Values

Our values are at the heart of our company and alignment with our values is the cornerstone of our recruitment process:

• Doing the right thing: Integrity guides our every decision. We hold ourselves accountable to the highest ethical standards, ensuring honesty, transparency, and fairness in all endeavours.
• Striving for excellence: We're relentless in our pursuit of excellence. By setting ambitious goals and fostering a culture of innovation, we push boundaries to exceed expectations and drive positive change.
• Aligning as a firm: Collaboration is key to our success. We work as one cohesive team, leveraging diverse talents and perspectives to achieve our shared goals with precision and efficiency.
• Measuring impactful outcomes: Results matter. We measure success not just by numbers, but by the tangible impact we make in transforming healthcare systems and improving patient outcomes.
• Embracing teamwork and fun: We believe in the power of camaraderie and enjoyment. Through teamwork, laughter, and a supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness.

What our software does:

Credentially is an all-in-one SaaS platform that automates the painful, manual process of onboarding and credentialing healthcare professionals. Instead of chasing paperwork and juggling spreadsheets, clinics and hospitals use Credentially to:

• Collect and verify documents (licenses, training, references, background checks).
• Check compliance in real time via integrations with official databases.
• Streamline onboarding with digital forms, reminders, and dashboards.
• Continuously track workforce compliance, avoiding expired or missing credentials.
• Reduce time-to-hire from weeks to days by scaling recruitment efficiently.

By automating credentialing, we save providers countless admin hours so they can focus on delivering patient care.

Position Overview

We’re looking for a commercially driven and operationally strong individual to support the delivery of a high-impact project with one of our Partners.

This role sits across Sales, Account Management, Customer Success, and Product, focused on converting opportunities, growing existing accounts, and ensuring a smooth customer journey from sale through to implementation.

You’ll work closely with the Head of Sales to drive revenue, while also owning early-stage account growth within this specific project.

Key Responsibilities

Sales & Conversion

• Work alongside the Head of Sales to progress and close generated leads;
• Join sales calls, manage follow-ups, and support deal execution;
• Help maintain momentum across a high volume of opportunities;

Account Growth (Neuven Project)

• Own and grow existing accounts from day one;
• Identify upsell and expansion opportunities within agencies;
• Build strong relationships to drive adoption and long-term value;
• Act as the commercial point of contact post-sale (early stage);

Sales - Customer Success Handover

• Own and structure handovers from Sales to Customer Success;
• Ensure all key information, requirements, and expectations are clearly documented;

Implementation Support

• Support the Onboarding Manager with new customer implementations where possible;
• Assist with configuration, data migration coordination, and go-live readiness;

Customer & Compliance Expertise

• Act as a subject matter expert on compliance, audits, and recruitment workflows;
• Guide customers on best practice and requirements;

Cross-functional Collaboration

• Act as the bridge between Sales, Customer Success, and Product; and
• Capture and feedback product insights, gaps, and opportunities.

Skills and Qualifications

• Experience in healthcare recruitment, compliance, or workforce solutions is essential;
• Strong understanding of compliance processes (DBS, RTW, training, audits, etc.);
• Commercial mindset with experience in sales and/or account management;
• Proven ability to grow accounts and identify expansion opportunities;
• Ability to manage multiple stakeholders across Sales, CS, and Product; and
• Highly organised, proactive, and comfortable in a fast-paced environment.

Why Join Credentially

Real impact: Our customers are healthcare organisations. Better compliance means more healthcare workers can focus on patients instead of paperwork. The work matters.

Greenfield opportunity: You'll be shaping how we think about design as we rebuild the platform. This is a chance to set up best practices, not inherit someone else's decisions.

Complex, interesting problems: Compliance isn't simple. You'll be designing for workflows that involve multiple approvals, AI verification, regulatory requirements and time-sensitive decisions.

UK and US market: You'll be designing for two different healthcare systems with their own quirks and requirements. It's challenging but never boring.

What We Offer

• Competitive salary based on experience;
• Flexible working arrangements;
• Opportunity to shape the design function from the ground up;
• Direct access to customers for research and feedback; and
• Supportive team that values design thinking.