About the role

We're looking for a Customer Success Engineer to resolve technical questions and issues for our customers, build and improve internal tooling, and engineer solutions that help customers get the most out of our platform.

This is not a reactive ticket-queue role. It requires someone who's an excellent communicator to earn customer trust, understands complex systems quickly, and enjoys debugging and digging deep to find and resolve root causes.

In this role, you will:

• Be the front line of customer requests
• Advocate for customer needs internally at Croct
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring issues into permanent fixes (documentation, product PRs, etc), so the same question doesn't come back
• Lead product onboarding and technical deep dives tailored to both technical and non-technical audiences
• Be an expert on integrating our platform to advise clients on best practices, integration strategies, and optimization opportunities
• Create guides, tutorials, and demos that showcase our platform
• Help identify, develop, and test new product integrations
• Collaborate closely with Product and Engineering to improve the product

You'll be a great fit if you:

• Are Brazilian
• Are comfortable working on a fully remote team
• Have a strong command of English and are comfortable supporting customers worldwide
• Love helping solve problems and can perform under customer pressure
• Enjoy engineering solutions to resolve the root causes of recurring problems
• Like talking to people (you'll be doing it a lot) and are comfortable leading meetings and technical presentations
• Have 2+ years of experience in technical support or customer success
• Have experience managing and debugging web applications that use Next.js or Nuxt
• Can explain complex technical concepts clearly to both technical and non-technical audiences, in writing and in person

Bonus if you:

• Have work experience with React, Vue, and PHP ecosystems
• Have experience using or managing headless websites
• Are familiar with concepts like server-side rendering, content prerendering, application caching, package management, and versioning
• Have knowledge of headless CMS platforms like Sanity, Strapi, Storyblok, and others
• Have worked with marketing or growth teams at a SaaS company
• Have knowledge of CRO, experimentation, or experience with personalization

What is in it for you:

You will be joining a growing company where you can contribute to many "firsts". Being a Crocter means:

• Working with a highly-skilled, hands-on, inspiring, supportive team
• Having direct contact and working side-by-side with Croct founders
• Owning problems and solutions and having autonomy to just ship it
• Gaining experience with modern tech and product stacks
• Enjoying a paid Claude subscription to increase your productivity
• Having a healthy work-life balance that accommodates individual and family needs, with sick leave benefit, and birthday day off

Important details

• Depending on your English level, we also provide English classes to help you improve
• This role is fully remote, based in the UTC-3 time zone, with no travel expectations
• As our user base continues to grow, we have increased demand across all time zones and days of the week. Some flexibility for special cases will be appreciated, but not required
• We give Crocters a welcome kit right at the start to help you improve your home office
• As extra benefits, we have partnerships with Caju, Wellhub, and Conexa Saúde to ensure Crocters' well-being and growth

About Croct

Our product is gaining global recognition as the best headless platform for AB testing, personalization, and conversion optimization.

We're a proud small team backed by Google and Techstars, and care deeply about quality, marketing autonomy, and developer experience.

We are pioneers. We exist for our customers, and we are committed to being a team that mirrors the diverse global audience we serve. We believe that hiring the best talent, along with a variety of perspectives, ideas, and cultures, results in better products and services.

Check our website: https://croct.com