Cube is on a mission to help every company hit their numbers.

The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is a cloud-based FP&A platform that helps companies hit their numbers without sacrificing their spreadsheets.

Cube is backed by top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to growth. We’re guided by our company values to stay Nimble, keep our approach focused and Simple, create Joyful moments for ourselves and our customers, remember that we’re all Human, and be as Impactful as we can! As we enter our next phase of growth, we believe having the right Cubers on our team will be the reason we win.

Note: This position requires working onsite at our New York office Tuesday - Thursday.

ABOUT THE ROLE:

We’re looking to add a Renewals Specialist at Cube to drive customer-led growth! Our current team is a blend of finance experts who come from FP&A roles and customer success professionals who are adept at driving value and improvements for our customers.

• You'll develop trusted customer relationships with all stakeholders across a rapidly growing book of business across various industries

• You will own the renewal portion of the customer lifecycle and will deliver best-in-class customer experiences

• Responsible for end-to-end renewal execution by engaging with customers before contract expiration and guiding them through the renewal process, including presenting to C-level executives

• You’ll partner with CSMs and other internal teams to ensure a seamless renewal process for customers

• Maintain knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.

• Negotiate pricing and contract terms in the best interests of both customers and Cube

• Ensure all renewals are processed accurately and on time, maintaining detailed records of contract changes and updates

• Provide renewal forecasting support, as well as provide management with complete visibility to renewals, solicit executive involvement and escalate as required

• Identify growth opportunities and work with internal teams to execute on those opportunities

• While familiar with the competitive landscape and complementary tools including FP&A, Business Intelligence/BI, Data Warehousing (i.e. Snowflake, BigQuery), and Mid-Market ERP/GL tools continue to build this knowledge while at Cube

WHY YOU SHOULD JOIN OUR ACCOUNT MANAGEMENT TEAM:

The Renewals Specialist will be responsible for the success of Cube’s existing customers by developing trusted relationships within accounts, creating new opportunities via Cube’s portfolio of products, and driving revenue retention. We are looking for a collaborative and highly engaged individual who will drive strategic revenue growth across our existing set of customers and own their successful renewal. If you are a strong communicator, have an ownership mindset, and enjoy building relationships with your customers, then we invite you to apply.

HOW YOU’LL RAMP:

30 Days - Learning

• Complete CubeCamp onboarding

• Show proficiency in Cube’s tech stack (CRM, Prospecting Tools, Call Recordings, etc)

• Fully understand the Cube Renewal Process and how to conduct your own meetings

• Start to understand what drives customer retention

• Collaborate with internal teams to ensure customer satisfaction and success

60 Days - Contribute

• Fully understand the complexities of the Cube Data Model

• Shadow a total of 40 hours of team activity to find ways to contribute to the team

• Work closely with customers to understand their goals and challenges, and provide recommendations on how our product can best support them

• Monitor customer activity to identify opportunities for growth and expansion

90 Days - Accountability

• Identify solutions to current challenges and lead renewal meetings with Customers

• Regularly sync with your CX partners to drive renewal and identify expansion opportunities

• Hit 75% of retention goal

WHAT YOU’VE ACCOMPLISHED… SO FAR:

• Basic understanding of software renewals model

• You are familiar with using Customer Relationship Management (CRM) software to prioritize your accounts - Cube uses Salesforce along with other tools in our revenue tech stack.

• Demonstrated ability to work collaboratively in a cross-functional team environment

• A passion for customer satisfaction and a commitment to delivering exceptional service

• You thrive in a startup environment and can evolve with the ever-changing environment

• Negotiation skills that allow for value-based contract negotiations at C-level

• Strong customer communication skills for renewal conflict resolution

The base salary range for this role is: $71,321-$95,317 USD. This role also has a variable tied to it.

Important considerations when reviewing our ranges:

We use a wide variety of market data points to come up with a thoughtful and comprehensive compensation package. Our team considers the following:

• Your past achievements and scope of ownership/influence that you expressed in your interview process.

• The stage of our company. We’re early in the growth of our organization, and we place a heavy earnings potential on our equity.

• Your current location. The fact is, it costs more for the basics in some places than others, and we adjust accordingly for that.

• These ranges are posted for US employees only.

• Only base salaries are posted. For commission-based roles, please inquire with your recruiter during your first call.

The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the United States. Immigration sponsorship is not available at this time.

Benefits

• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.

• We have a number of Flex Days built in throughout the year when everyone at Cube can use the day to catch up on a project, take a customer call/demo, or recharge at home or in your community.

• We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company.

• We provide medical, vision, and dental insurance options, including FSA/HSA options plus free memberships to OneMedical, Teledoc, and Talkspace.

• We give up to 12 weeks of paid parental leave.

• We offer each Cuber a $100 learning budget to spend on books, classes, or events that support your development

• You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!

• You’ll work for a company that our customers are truly excited about!

Our Company Values

• Nimble: Our flexibility is an asset. It means we’re always learning, staying receptive to feedback, and making changes quickly. We learn from our customers just like they learn from us.

• Simple: We’re thoughtful and make decisions that favor quality over quantity. Focus is our focus. To quote Einstein, “If you can't explain it simply you don't understand it well enough." Simplicity is also synonymous with clarity in our context - there are many things we could focus on, but prioritizing and communicating clearly will make a huge impact on us.

• Joyful: Our product elevates people in unsung roles - as a company, we want to create joyful experiences for our customers, teammates, candidates, and community, by creating connections and taking time to celebrate the impact we make.

• Human: We’re a group of humans building products for humans. The way we operate, communicate and collaborate is thoughtful and empathetic.

• Impactful: We're not satisfied with doing what's expected. We strive to go above and beyond, taking the lead to make a meaningful difference for our customers.

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