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Operations Manager (m/w/d) - Hamburg



Hamburg, Germany
Posted on Saturday, March 16, 2024
About us
What we do

We are the leading provider of all-inclusive E-Bike and Cargo Bike subscriptions in cities all over Europe. Our service enables businesses and couriers to deliver goods efficiently and sustainably on the last mile and we are proud to be trusted by some of the world's most exciting delivery companies such as Flink, Getir, Wolt, Just Eat Takeaway.com as well as thousands of independent couriers.

Where we're going

Looking for a job that'll challenge and excite you? Here at CYCLE, you'll find a diverse team of professionals, all on a mission to revolutionize last-mile delivery and decarbonise transportation in cities. We love to innovate, adapt, and pursue bold ambitions, and we empower our people to do the same. We operate in multiple cities across Germany, Austria, the Netherlands, Poland and Italy, and we're always looking for passionate individuals to join us.

Are you ready to be part of our growth journey and willing to revolutionize last-mile delivery with us?
Your Mission at CYCLE
  • Lead regional operations to maintain service excellence and operational efficiency.

  • Direct a team of lead mechanics, enhancing their skills and team performance.

  • Act as the primary POC for both B2B and B2C client engagements.

  • Achieve key operational metrics including fleet uptime, vehicle utilization, and cost efficiency.

  • Partner with sales and development teams to support regional growth.

  • Enhance operational processes in alignment with CYCLE's central operations strategies.

  • Comply with all regulatory and safety standards, ensuring a safe work environment.

  • Report on regional operational and financial performance metrics.

Your skills and qualifications
  • Bilingual proficiency in German and English.

  • 3+ years of experience in operations, consulting, engineering, or related fields.

  • 1+ year of experience in people management, with a proven track record of attracting, developing, and motivating staff.

  • Demonstrated capability in leading operational excellence initiatives.

  • An analytical mindset, adept at utilizing data to inform decisions and drive operational improvements.

  • Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus.

  • Exceptional problem-solving skills, capable of identifying and addressing complex issues with strategic solutions.

  • Strong communication abilities, capable of engaging with senior stakeholders and conveying strategic insights effectively.

  • A strong sense of ownership, with a hands-on approach, ready to tackle challenges head-on and thrive in fast-paced and ambiguous environments.

  • In-depth knowledge of the supported location, with insights into local market dynamics and customer needs.

  • Detail-oriented with a focus on process improvement and a continuous drive for personal and professional growth.

What you can expect from us
  • Take on a challenge in a fast-paced and growing industry
  • The opportunity to have a positive impact on the daily work of thousands of bike couriers
  • Responsibility from day one - take full ownership of projects and follow a steep learning curve
  • Enjoy creative freedom thanks to flat hierarchies, open communication, and rapid decision-making
  • We are an international, highly motivated, and fast-growing team, in which teamwork comes first
  • Modern, centrally located office with drinks, fresh fruit, and many other amenities
  • Access to our E-Bikes or a subsidy on your public transport ticket to help you get from A to B sustainably and quickly
CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance.
How to reach us