About us
At CYCLE, we are committed to delivering exceptional customer service and ensuring the satisfaction of our valued customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a crucial member of our organization, you will play a key role in providing outstanding support and assistance to our customers, ensuring they have a seamless and positive experience with our products and services.
Your Mission
- Act as the first point of contact for customer inquiries via phone, email, and online channels, ensuring timely and accurate responses.
- Provide support to couriers and small-to-medium businesses, assisting with account setup, issue resolution, and service guidance.
- Maintain accurate records of customer interactions in the CRM system to ensure efficient follow-up and reporting.
- Collaborate with other teams to address billing inquiries, service issues, or complaints, ensuring seamless problem resolution.
- Identifying recurring patterns in customer queries to suggest workflow improvements.
Your skills and qualifications
- Strong communication skills, both verbal and written, with a customer-friendly approach.
- Patience, empathy, and a customer-centric mindset to effectively handle diverse situations.
- Strong multitasking skills, able to manage multiple queries simultaneously with efficiency and professionalism.
- Ability to clearly explain technical solutions and processes.
- Skilled at managing difficult situations or dissatisfied customers professionally.
- Prioritizing and following up on unresolved cases effectively.
- Basic understanding of e-mobility or a willingness to learn about the technical aspects of e-bikes.
- Experience in customer service or call center operations.
- Proficient Dutch and fluent German, with excellent English skills.
What you can expect from us
- Join a dynamic and growing team in the exciting e-mobility sector
- Collaborative work environment with supportive colleagues
- Competitive compensation package with attractive benefits
- Modern work environment with up-to-date technology
- Being part of a company making a positive environmental impact
- 28 days annual vacation
Diversity
We believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.
How to reach us
If you have any questions, please don't hesitate to contact Ricardo at ricardo@cycle.eco
