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Bike Mechanic with Front Desk Focus (f/m/d) - Berlin

Cycle

Cycle

This job is no longer accepting applications

See open jobs at Cycle.See open jobs similar to "Bike Mechanic with Front Desk Focus (f/m/d) - Berlin" Techstars.
Berlin, Germany
Posted on Apr 9, 2025
About us
We want to transform urban traffic with e-bikes and make our cities more livable for everyone. Our subscription service has a clear mission: to provide smarter, more affordable, and environmentally friendly urban transportation. We're already operating in over 85 cities across Austria, Germany, Italy, Netherlands and Poland. We're part of a movement for cleaner cities. Whether you want to zip through the city more efficiently or optimize your business - our e-bikes and e-cargo bikes put you in the fast lane toward sustainable mobility.

Join us on the journey to the future - move sustainably, efficiently & swiftly!
Your Mission
  • Customer Service at the Front Desk: You are the first point of contact for our customers. With your expertise, you provide competent advice on repairs, receive bicycles, and return them to customers.
  • Communication with the Workshop Team: As the link between customers and the workshop, you ensure a smooth flow of information and explain technical details in an understandable way.
  • E-Bike Diagnostics: With your trained eye, you quickly identify issues and can precisely communicate problems to the repair team.
  • Support with Repairs: When needed, you assist in the workshop and support the team with repair and maintenance work.
  • Parts Management: You keep track of our spare parts inventory and communicate ordering needs to the responsible colleagues.
  • Customer Satisfaction: You have an open ear for our customers and actively ask if they are satisfied with our service. Your goal: happy customers!
Your skills and qualifications
  • Experience: Have you worked on bicycles or e-bikes before? Great! Whether professionally or as a hobby - the main thing is that you know a bit about them. Experience in electronics, mechanics, or similar fields is wonderful, but not a must.
  • Bicycle Enthusiast: You don't just enjoy riding bicycles and e-bikes, but you also find it exciting to learn how they work and how to repair them.
  • Strong Communication: You can explain complex technical matters simply and clearly, and you enjoy engaging with people.
  • Service Orientation: Customer service is in your blood. You work in a solution-oriented manner and keep a cool head even in stressful situations.
  • Organizational Talent: You keep track of pending repairs and can set priorities sensibly.
  • Language: You speak fluent English or German. If you can speak both - even better!
  • Mobility: A Class B driver's license is nice to have.
Don't panic if you can't tick all the boxes! Send us your application anyway. We'd love to see what you have to offer and how you might fit into our team.
What you can expect from us
  • Exciting Industry: You'll work in the dynamic world of mobility - a constantly evolving field.
  • Real Impact: Your work makes life easier and better for many bike couriers.
  • Immediate Responsibility: Start making an impact right away and implement your own ideas. No boredom here!
  • Future Shaper: As part of our growing startup, you'll help shape tomorrow's mobility.
  • International Team: Work with motivated colleagues from around the world. We value teamwork.
  • Strong Network: You're never alone - our experienced mechanics are always there to support you.
  • Fair Conditions: We offer an attractive salary, modern equipment, and 28 vacation days per year.
Diversity
At CYCLE, we believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.
How to reach us
If you have any questions, please don't hesitate to contact Ricardo at ricardo@cycle.eco

This job is no longer accepting applications

See open jobs at Cycle.See open jobs similar to "Bike Mechanic with Front Desk Focus (f/m/d) - Berlin" Techstars.
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