Leverage our network to build your career.
If you are a Techstars portfolio companyclaim your profile.

Customer Facing Data Scientist



Customer Service, Data Science
Singapore · Remote
Posted on Thursday, October 5, 2023

Job Description:

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

DataRobot is the world’s premier AI and data science platform. Our Data Science team consists of applied data scientists, passionate about using machine learning to achieve real-world results. As part of the Data Science team at DataRobot, you will collaborate closely with DataRobot customers and bring expertise in data science and the DataRobot platform to help customers achieve their organization’s objectives with AI. You’ll work with clients in a range of industries on diverse use cases and with both business (executive, line of business) and technical (data science, engineering, analytics) stakeholders.



  • In the pre-sales process, represent the DataRobot product to various personas across the customer organizations spanning from data scientists to C-level executives.

  • Lead product demonstrations, align DataRobot to the vision of the customers’ goals, lead the Proof Of Value process, and quantify the business impact of DataRobot.

  • Influence our customers through thought leadership by translating complex technical terms/processes into business outcomes / value-based messaging

  • Act as a trusted advisor on AI across the customer lifecycle; build champions by enabling customers to solve complex data science problems using DataRobot – including problem framing, data preparation, scripting, model building, model deployment, model management, and output consumption

  • Work in tight partnership with the Sales team as well as our Success and Field Engineering teams to ultimately support our customers in achieving their goals with DataRobot.


  • Be the DataRobot product and data science subject matter expert to our customers by leading implementation, advising on the viability and execution of use cases, helping to develop Joint Success Plans (JSP), and leading the execution them.

  • Ensure the success of our customers by helping to achieve quantifiable Value Realization Indicators - Leading to renewals/expansions furthering the growth of both our customers and DataRobot

  • Act as a trusted advisor on AI across the customer lifecycle; enable customers to solve complex data science problems using DataRobot – including problem framing, data preparation, scripting, model building, model deployment, model management, and output consumption

  • Work side-by-side with our sales and success teams to help our customers achieve their JSP and quantify the business impact of it

  • Identify opportunities to expand our relationship with customers


  • Act internally as the voice of the customer to the Product, Engineering, and Marketing

  • Present at conferences and/or help create other marketing content


  • 4+ years of experience either in a PreSales role (and with a motivation to learn Data Science) or in Data Science/predictive modeling. Strong candidates with 2+ years as a PreSales Data Scientist will also be considered.

  • 2+ years of experience in customer facing role

  • Bachelor’s degree, preferably in a quantitative subject

  • Hands-on experience building and implementing machine learning or AI models

  • Experience collaborating with business stakeholders to ensure that machine learning solutions deliver successful business outcomes

  • Strong customer interaction, communication, writing, and interpersonal skills

  • Excellent project management and organizational abilities

  • Familiarity with a variety of technical tools for the manipulation of data

  • Ability to understand, write, and collaborate with Python or R

  • Regional travel may be required


  • Advanced degree

  • Familiarity with consultative sales processes in the data/analytics marketplace

  • Familiarity with data platform technology integrations

  • Experience dealing with complex customer organizations

  • Fluency with scripting in Python or R (preferably both)

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

Our Core Values:

  • Be You - We are co-contributors to our culture committed to diversity, inclusion, equity and a sense of belonging throughout our global community. We value each person as their authentic self and welcome honest and respectful dialogue as an avenue to greatness.
  • Dream Big - We don’t settle for the status quo. We always pursue the development of the next version of ourselves. We believe investment in the growth and resilience of our people is the foundation of building an iconic company.
  • Be Data-Driven - We believe data-driven decision making enables innovation and execution at velocity while ensuring repeatable success. We take on the toughest challenges as we transform the world with our platform and AI.
  • Better Together - We celebrate success and learn from failure as one team. We foster an aligned, collaboration-first workplace by building trust through transparency, integrity and accountability.
  • Champion Customers - We empower our customers and our communities by shaping the future of trusted, augmented intelligence in order to solve their most difficult problems. We are humble, not complacent. We succeed when they succeed.

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.