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Director of Account Management (Life Sciences)

Deep 6 AI

Deep 6 AI

Sales & Business Development
Posted on Tuesday, April 11, 2023
Deep 6 AI is a fast-growing tech startup headquartered in Los Angeles, California looking for talented, dynamic team members who want to help shape our groundbreaking artificial intelligence platform. This is a remote opportunity, and we have a significant number of team members in Chicago, Seattle, SF Bay Area, NYC and Nashville.
We are transforming and accelerating clinical trials, to help get life-saving treatments to patients faster and accelerate innovation in healthcare. To that end, we build a cutting-edge software suite that connects all clinical research stakeholders, from research teams to treating physicians, patients, and study sponsors on a real-time, real-world data SaaS platform, powered by AI.
What We're Looking For
Reporting to the Chief Revenue Officer, the Director, Account Management is an essential part of the Sales Team. The Director, Account Management will be responsible for the adoption, promotion, and expansion of the Deep 6 Software, ensuring clients get the most out of our partnership. The Director, Account Management is responsible for managing multiple client accounts, maintaining a thorough knowledge of our software and its features, developing and executing strategic plans to strengthen relationships, identifying new opportunities, growing accounts, and managing and delivering on client expectations. It is expected that the Director, Account Management possess strong communication, organization, customer service, and account management skills. The Director, Account Management should also bring a solid understanding of clinical research operations and a strong point of view on how to help Deep 6 customers modernize their trials. Although a clinical degree is not necessary, Director, Account Management should have a basic understanding of medical language, concepts, and processes and be comfortable talking with physicians and nurses about their research.
What You'll Do
Customer Relationships
· Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion, including building personal relationships with our most senior customers
· Understand our customers’ research strategies and current pain points, and develop a plan for solving them with Deep 6 products and services
· Connect healthcare organization customers with research sponsors, using industry expertise to identify opportunities for collaboration and joint research
· Become a credible advisor to our customers, sharing best practices on how to create a modern, innovative clinical research organization for investigator-initiated, grant funded, and industry sponsored studies
· Design, execute, and track client-specific success plans to boost operational and financial client KPIs.
· Create and deliver structured, repeatable account business reviews that clearly communicate value realized from Deep 6
Internal Collaboration
· Work with Hospital and Life Sciences Sales to understand contract terms, key relationships, and opportunities to expand at each account
· Work closely with clinical trainers to make sure training supports workflows and rollout plans to meet the needs of our customers
· Collaborate with Implementation team, data engineers and data science teams to make sure client data pipelines are robust and meet future research needs
· Understand and provide feedback on the product roadmap
Process Development
· Contribute to playbooks for delivering, evaluating, and communicating value to clients
· Define best practices for robust, tech-enabled clinical trials sites
· Contribute to internal infrastructure to grow account management function
Client Management
· Work with customer stakeholders to define strategic plan to incorporate D6 into overall clinical trials workflow (site recruitment planning and implementation, department rollout planning, multi-site rollout planning).
· Follow up with users after the completion of training and provide periodic in-person or online follow-up training options to end-users.
· Provide consultative support to customers in driving customer productivity through the implementation of customer consultative projects and query building services.
· Become a recognized expert in product/clinical technical competencies, and the go to resource to answer a wide range of questions concerning the software and clinical workflows.
· Drive additional value by encouraging deeper feature adoption.
· Analyze problems or issues, research solutions, and communicate the best options to end-users.
Sales & Marketing
· Collaborate with sales team to prepare collateral and presentations for customer opportunities.
· Collect valuable references across each department.
· Collect qualitative and quantitative, ROI-based case studies across each department.

About You

  • Must have experience as main point of contact in a complex, client-facing role.
  • Must have clinical trials experience and a strong point of view on how our customers can use Deep 6 products to improve their CT operations. Experience with study sponsors (life sciences companies) is a plus.
  • Must have experience overseeing projects that require cross-team collaboration
  • Must have strong business judgement and a sense for how to quantify value to clients
  • Must have excellent communication skills, including the ability to present complex information clearly and concisely
  • Able to work in a startup environment, helping to create new processes and structures
  • Consulting experience is a plus.
  • Self-motivated, dependable, flexible, and autonomous with ability to prioritize.
  • Clinical B2B SaaS product experience preferred.
  • Ability to travel up to 50%.
  • Bachelor’s degree in a medical or scientific area or equivalent experience required.
Our Culture
We are a very collaborative group that is inclusive, fun, and hard-working. We appreciate the value in diverse backgrounds and experiences so that we can create the best product through different perspectives and ideas. Deep 6 AI welcomes remote work and has fully-remote teams throughout the country; we strive to create an environment where you can do your best work in the environment and location that is best suited for each individual. As a member of our team, you can expect to work with intelligent, curious, and motivated peers who value and respect your perspectives. - Deep 6 AI is headquartered in Los Angeles and has a significant number of employees Chicago, Seattle, SF Bay Area, NYC and Nashville.
In addition to competitive salary and a unique opportunity to thrive at a growing company, Deep 6 AI offers various formal benefits as well as a generous PTO plan which includes sick and vacation days, and as well as employer-paid medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long-Term Disability coverage. A 401k plan is available, too.
The above statements describe the general nature and level of work being performed in this job function. They're not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Deep 6.
At Deep 6, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Deep 6 is an equal opportunity employer.