Life Sciences Delivery Lead
Deep 6 AI
What You'll Do
- Coordinate technical aspects of LS project delivery.
- Understand our customers’ objectives and current pain points and develop a plan for solving them with Deep 6 products and services.
- Execute customer contracts ensuring that all deliverables are achieved
- Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion.
- Become a credible advisor to our customers.
- Analyze problems or issues, research solutions, and communicate the best options to end-users.
- Create and deliver structured, repeatable account business reviews that clearly communicate value realized from Deep 6.
- Obtain a positive reference from every customer.
- Work with Sales to understand contract terms, key relationships, and deliverables ensuring that all projects have the best chance for success.
- Work closely with the Healthcare delivery team to launch studies at ecosystem sitesand monitor progress.
- Understand and provide feedback on the product roadmap as it pertains to the needs of LS customers.
- Collaborate with Sales to prepare collateral and presentations for customer opportunities.
- Collect qualitative and quantitative, ROI-based case studies.
- Contribute to playbooks for delivering, evaluating, and communicating value to clients.
- Define best practices for technical delivery ofLS projects.
- Contribute to internal infrastructure to improve delivery functions.
About You
- Must have a minimum of 5 years’ experience planning and executing clinical trials. Experience with study sponsors or CROs is a plus.
- Must have experience as the main point of contact in a complex, technical, client-facing role.
- Must have experience overseeing projects that require cross-team collaboration.
- Must have strong business judgement and a sense for how to quantify value to clients.
- Must have excellent communication skills, including the ability to present complex information clearly and concisely.
- Able to work in a fast-paced startup environment, helping to create new processes and structures.
- Self-motivated, dependable, flexible, and autonomous with ability to prioritize.
- Ability to travel up to 25%.
- Educational requirement: Bachelor’s degree in a medical or scientific area. Advanced degree preferred.